[Hiring] Customer Experience Representative @BRUNT Workwear

Role Description

In this role, you serve as a brand ambassador for BRUNT. Your focus goes beyond resolving issues; you are responsible for creating exceptional customer experiences and fostering loyal, long-term relationships. Success in this role requires:

• A deep understanding of customer needs
• A commitment to exceeding expectations
• A passion for delivering outstanding service

This is a non-exempt, hourly position.

Qualifications

• Passionate about people
• Empathetic
• A natural problem solver
• A great communicator
• Flexible
• Honest and accountable

Requirements

• Experience in customer service role (e.g., retail environment, in-person/face-to-face service, call-center or remote communication)
• Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs
• Experience navigating and resolving customer issues with composure and professionalism
• Strong written and verbal communication skills
• Technical proficiency managing multiple platforms while working with customers
• Excellent organizational skills with the ability to multitask and prioritize
• Highly collaborative
• Positive attitude and ability to take ownership of tasks
• Reside in one of the following eligible states: CO, FL, GA, ME, MD, MA, MN, MO, NY, NC, OH, OR, PA, TX, WA, WI

Benefits

• Comprehensive medical, dental, and vision insurance options
• 401(k) plan with Company Match
• 15 days of PTO, plus 11 paid holidays and sick leave
• Performance-based bonus eligibility and Equity if applicable

Schedule & Availability

• Initial Training: Monday–Friday, 9:00 AM–5:30 PM ET
• Regular Schedule: Monday–Friday, 10:30 AM–7:00 PM ET, following the completion of initial training
• Holiday Coverage: Flexibility to support business needs during the Black Friday and holiday season, including planned coverage on the Saturday following Thanksgiving

This is a 100% remote position; however, to be considered, applicants must currently reside in one of the following eligible states: CO, FL, GA, ME, MD, MA, MN, MO, NY, NC, OH, OR, PA, TX, WA, WI. Applications outside these states cannot be processed at this time.

Compensation

The anticipated salary range for this role is $24 — $26 USD. The actual compensation offered will depend on factors such as qualifications, experience, skills, and budget.