[Hiring] Call Center Specialist @Moses / Weitzman Health System

Role Description

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships.

• Listen to the patient’s request and take appropriate action to respond to it, including scheduling appointments, electronic transmission of messages to the clinical team, and answering questions regarding medication refills.
• Exemplify the highest level of customer service with a focus on efficiency and quality.
• Demonstrate proficient data entry skills and knowledge of insurance billing while maintaining confidentiality.
• Maintain and improve job-specific competencies and perform other duties as assigned.

Qualifications

• Bilingual REQUIRED (English & Spanish)
• Associate's Degree
• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent verbal communication skills
• Proven ability to multi-task
• Problem-solving and critical thinking skills a plus
• Remote workers must live and work in the United States (Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet
• This position is available for remote or hybrid work.

Requirements

• Current rate of pay for this position: $23.00 an hour
• This is a full-time position (40 hours), hours may include evenings and weekends
• Training is a mandatory requirement which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks
• Hours to be worked in Eastern Standard Time

Benefits

• Compensation: $23/hr
• Access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits.
• Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms.

Company Description

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado, and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare.

• Designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA.
• Delivers more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT.
• Employs several hundred medical, dental, and behavioral health providers engaged in practice, teaching, and research.
• The Weitzman Institute is devoted to research and practice transformation, recognized as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations.
• Developed three wholly owned subsidiaries: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.