[Hiring] Tier 3 Scheduler @Precision Imaging Centers

Role Description

As a Tier 3 Patient Scheduling Specialist, you'll play an essential role in coordinating patient appointments, supporting referring providers, and ensuring an accurate, efficient, and positive scheduling experience.

• Handle inbound and outbound calls for general imaging, breast imaging, and auto/legal scheduling.
• Schedule diagnostic imaging appointments accurately across multiple locations.
• Demonstrate strong knowledge of breast imaging scheduling protocols and follow established guidelines from our Director of Breast Imaging.
• Review physician orders, patient demographics, and insurance information for accuracy and completeness.
• Collect and verify insurance and financial information according to established procedures.
• Clearly communicate exam preparation instructions, scheduling requirements, and appointment details to patients.
• Assist patients with questions regarding exam costs, billing, and financial responsibilities.
• Contact referring providers to clarify orders or obtain missing information when necessary.
• Respond promptly to patient text messages, scheduling emails, and other correspondence.
• Coordinate patient transportation through Uber Business for auto/legal appointments.
• Manage assigned scheduling worklists and follow-up recommendations using Ikonopedia.
• Provide call triage support and route messages to appropriate departments.
• Receive and process incoming faxes accurately and efficiently.
• Recognize complex scheduling situations and escalate concerns to appropriate team members or leadership.
• Maintain accuracy, professionalism, and exceptional customer service while managing multiple responsibilities.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask effectively in a high-volume scheduling environment.
• Strong problem-solving skills and the ability to follow detailed instructions.
• Ability to work independently, manage time effectively, and meet productivity expectations in a remote environment.
• Professional, compassionate, and patient-focused approach to customer service.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to multitask effectively in a high-volume scheduling environment.
• Strong problem-solving skills and the ability to follow detailed instructions.
• Ability to work independently, manage time effectively, and meet productivity expectations in a remote environment.
• Professional, compassionate, and patient-focused approach to customer service.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Options
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee Imaging Discounts
• Career Development and Internal Advancement Opportunities
• Supportive Leadership and a Collaborative Team Culture
• Remote Work Opportunity