[Hiring] Bilingual French Customer Service Agent @TEKsystems

Role Description

We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met.

All informative calls, not sales or collections

Daily Duties:

• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high)
• Upload information to company's internal website
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages)

Shift:

• 2 x French Tuesday-Friday 10:30-7pm CST and Saturdays 7-4pm CST
• French- 10:30-7:00M-F

Training:

First 3 weeks 8:30-5, they will go through classroom training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated.

Qualifications

• MUST HAVES:
• High School Diploma
• Bilingual French openings
• Ability to type 30 WPM
• 1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant.
• No more than 2 jobs within 3 years
• Comfort level that they WILL be on the phones all day long
• Demonstrate a time they meet performance expectations
• Positive attitude

Requirements

• Customer service
• Call center
• Customer support

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

This is a Contract to Hire position based out of Albany, NY. The pay range for this position is $16.00 - $16.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: