[Hiring] Bilingual People Operations Associate @Valet Living

Role Description

Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to help deliver a seamless and supportive experience for new hires and current associates. In this role, you’ll guide associates through onboarding, answer questions about policies and procedures, and ensure compliance—all while contributing to a positive and engaging work environment.

Your attention to detail, strong communication skills, and passion for service will be key to supporting our fast-growing organization.

Compensation & Work Environment Details

• Pay Range: $19.00 - $21.00 per hour
• Schedule: Sunday – Thursday | 2:00 PM – 11:00 PM
• Work Environment: 100% Remote with preference for CST or EST time zones

What You’ll Do

• New Hire Experience:
  • Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment.
  • Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered.
  • Provide personalized support to help new hires navigate systems and understand their next steps.
• Associate Support:
  • Act as a primary resource for associates needing assistance with company policies, procedures, and systems.
  • Manage inquiries through the company’s case management system, delivering timely and accurate responses.
  • Answer incoming associate calls and voicemails with professionalism and empathy.
• Documentation & Compliance:
  • Complete I-9 verification and review background checks per company guidelines.
  • Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations.
• Administrative Support:
  • Handle employment verifications, wage audits, and personnel file management.
  • Input data into Workday and assist with report generation and data analysis using Microsoft Excel.
  • Maintain confidentiality and discretion when managing sensitive associate information.
• Continuous Improvement:
  • Document and maintain process procedures, creating self-service resources for associates.
  • Recommend process improvements to increase efficiency and enhance the associate experience.
  • Participate in Workday testing, system updates, and ongoing training.

Qualifications

• Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing).
• Education: High school diploma/GED required; bachelor’s degree in HR or Business preferred.
• Experience: 0-2 years of related HR or People Operations experience.
• Tech-Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint; Workday experience preferred.
• Organized & Detail-Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy.
• Communication: Strong written and verbal communication skills with a positive, team-focused attitude.
• Problem-Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience.
• Discretion: Comfortable handling sensitive information with compassion and integrity.

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.