[Hiring] Bilingual Customer Service Representative @Frontline Call Center

Role Description

Work from home opportunity for Bilingual in Spanish - Call Center Agent (FL, GA, NC, MI, PA, SC, TX, VA ONLY).

Targeted Start Date: November 2026

Pay: $16.25/hour (Bilingual - Spanish)

At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

Qualifications

• Fluent Bilingual Spanish/English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Requirements

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors – this helps you see multiple programs at once while assisting customers
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable
• CPU utilization should be 50% or less
• Internet connections: your computer must have an Ethernet (RJ-45) port
• Wired internet connection required – Wi-Fi is not allowed
• Internet Speed:
• Download speed: 20 Mbps or higher (for receiving data)
• Upload speed: 10 Mbps or higher (for sending data)
• Ping: 20 MS or less (for a fast, responsive connection)
• These technical requirements will be verified during your interview — no exceptions
• Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen
• Do not join from a cell phone, as you’ll need to demonstrate your system’s specifications during the session

Benefits

• Additional Bonus for perfect attendance

How to Apply (Fast Track)

• Apply now by replying with:
• A screenshot of Windows 11 on your PC
• A screenshot of your internet speed test from speedtest.net performed on your laptop or desktop, NOT your cell phone (please pay attention to the "Ping" requirement)
• Confirmation that you meet all equipment and availability requirements
• A screenshot of at least 16 GB of RAM on your computer
• A screenshot of you hard wired to your Ethernet cable (no Wi-Fi)
• If you meet the qualifications, have 24/7 availability, and your equipment meets our requirements, we encourage you to submit your application
• Spots are limited and filled on a first come, first served basis, apply ASAP!
• All of these requirements will be verified in your interview
• Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications