[Hiring] Bilingual Customer Service Representative @Startek

Role Description

In this remote position, you will be working diligently with your customers, providing them with solutions and answering general customer service questions that may include:

• Service issues
• Billing inquiries
• Product enhancement opportunities

Your goal is to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, aiming for one call resolution. You will end your day satisfied knowing that you assisted a customer in the same manner you yourself would like to be assisted!

Your expert service will position Startek as the employer and provider of choice!

Qualifications

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients
• Excellent communication skills
• Desire to actively engage and listen to your customers
• Exhibit empathy and provide solutions in a fast-paced environment
• Ability to learn new concepts quickly and efficiently
• Fluent in verbal and written Spanish & English (CEFR: B2 level or higher)

Requirements

• Open availability for full-time or part-time scheduling
• Starting at $14.00/hour plus an additional $1/hour bilingual differential
• Bring Your Own Device Equipment Requirements:
• OS: Windows 11
• Processor: dual-core or higher with base clock speeds of 2.00GHz or better
• RAM: 8GB or higher
• Hard Drive Free Space: 5GB or higher
• Webcam
• USB Headset
• Second monitor
• High-speed Internet speeds at least 20 Mbps download/10 Mbps upload
• Note: The PC must be connected via an Ethernet cable to your modem or router. Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported for this role.

Benefits

• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off to enjoy time with friends and family
• Employee perks and discounts with both national programs and community engagement programs

Company Description

Startek provides a unique culture experience for our employees that evolves each day. It is our goal to ensure our employees are self-paced productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. Working at Startek is a partnership and the gateway to career advancement!

In a world where customers consistently interact with your brand across multiple channels, we at Startek value our ability to effectively garner those interactions and CX insights, analyzing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

We’ve partnered with global brands for over 3 decades, working with them across their consumer value chain and providing new age customer experience solutions and insights that help them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Startek is an Equal Opportunity Employer.