[Hiring] Bilingual Health Care Customer Service Representative @State Collection Service

Role Description

Join the GREAT STATE TEAM! State Collection Service is seeking motivated, customer-focused individuals to join our growing team of Remote Bilingual Health Care Customer Service Representatives!

In this role, you'll assist patients and account holders with questions about medical billing, insurance, financial assistance, and payment options. You'll handle inbound and outbound calls while providing professional, compassionate service and helping individuals navigate important financial matters.

If you enjoy helping others, solving problems, and working in a collaborative, fast-paced environment, we'd love to hear from you!

Veterans and Military Spouses Encouraged to Apply

What You'll Do:

• Handle inbound and outbound calls to assist patients and account holders with billing and payment inquiries.
• Explain account balances, insurance-related questions, payment options, and available financial assistance.
• Establish and monitor payment arrangements in accordance with client guidelines.
• Research and resolve account inquiries while providing accurate, professional customer service.
• Maintain detailed and accurate account documentation.
• Follow client-specific policies, procedures, and applicable regulations, including FDCPA, FCRA, and HIPAA.
• Collaborate with supervisors and team members to meet individual and team performance expectations.

Qualifications

• At least one year of customer service or call center experience preferred.
• Experience in medical billing, healthcare insurance, or healthcare administration is a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable using computers and navigating multiple systems.
• Ability to work independently while contributing to a collaborative remote team.
• Flexibility to work scheduled evenings and Saturdays as business needs require.
• Bilingual skills are a plus.

Requirements

Internet Requirements:

• Secure, reliable, private, password-protected home internet connection.
• Accepted Internet Services: Broadband cable or fiber internet that meets minimum connectivity requirements.
• Prohibited Internet Services: DSL, dial-up, mobile hotspots, public Wi-Fi, and T-Mobile 5G Home Internet.
• Hardwired Connection: A direct Ethernet connection from the computer to the router is required. Wi-Fi connections are not permitted.
• Minimum Internet Speeds: 40 Mbps download and 5 Mbps upload.
• Connection Stability: Internet service must reliably support company systems, applications, and virtual collaboration tools.

Remote Workspace Requirements:

• Private, distraction-free workspace that protects confidential information and supports compliance with HIPAA requirements.
• Ability to perform job responsibilities without interruptions during scheduled work hours.

Camera & Virtual Collaboration Requirements:

• Active participation in a virtual collaboration platform during training and scheduled work hours.
• Employees must remain visible on camera during training and scheduled work hours, excluding designated breaks, meal periods, and other authorized exceptions.
• Employees must maintain microphone availability and be prepared to unmute when required for work-related communication.
• Employees must actively participate in the virtual collaboration platform and remain accessible and responsive to supervisors and team members throughout scheduled work hours.

Compensation & Growth Opportunities

• Bilingual Remote: Starting at $19.00/hour.
• Non Bilingual Remote: Starting at $17.00/hr.
• Performance-Based Increases: Opportunity to earn quarterly wage increases totaling up to an additional $2.00/hour during your first 12 months, based on performance.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer match
• Employer-funded Health Reimbursement Arrangement (HRA)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Paid time off beginning at 90 days
• Seven paid holidays
• Annual profit-sharing opportunities
• Wellness programs and gym reimbursement
• Family-friendly company events
• Company-provided equipment and technical support