[Hiring] Service Verification Associate @Modivcare

Role Description

CareGivers America, a Modivcare company, is looking for two Bilingual Service Verification Associates to join our team! In this role, you'll help ensure our caregivers' hours are accurately recorded and submitted on time. You'll work closely with caregivers and branch teams to resolve timesheet issues, track missing information, and keep our processes running smoothly. This position offers remote work with the flexibility to report to our Philadelphia/Jenkintown area offices as business needs require.

• Review caregiver timesheets for accuracy and completeness.
• Follow up with caregivers in English and Spanish to resolve missing or incorrect information.
• Monitor electronic visit verification (EVV) records, including caregiver clock-ins and clock-outs.
• Enter and update information in electronic systems.
• Communicate with branch teams to resolve discrepancies and meet weekly deadlines.
• Maintain organized, accurate records and assist with audits as needed.

Qualifications

• Fluent in English and Spanish (required).
• Strong attention to detail and organizational skills.
• Comfortable using computers, Microsoft Office, and learning new systems.
• Confident communicating with caregivers by phone, text, and email.
• Ability to manage multiple priorities and meet deadlines.
• Experience with timesheets, payroll support, data entry, healthcare administration, or EVV systems is a plus!

Requirements

• Combination of office work and travel.
• Frequent standing and walking.
• Driving between locations.
• Use of computers and mobile devices.
• Occasional lifting up to 20 lbs.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short and Long-term Disability and additional voluntary benefits

Company Description

Modivcare is committed to equal employment opportunity and is proud to be an equal opportunity workplace.