[Hiring] Bilingual Customer Service Representative @J.D. Irving, Limited

Role Description

Midland Transport is looking for a motivated individual to join our team as a part-time Bilingual Customer Service Representative. This is a 100% Work from Home opportunity. Applicant must reside within Atlantic Canada.

The successful candidate will have:

• A quiet work area away from distraction
• An appropriate work desk
• An ergonomic chair
• The ability to meet all safety requirements

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. This is a permanent part-time position (20 hours per week), Monday to Friday. Hours may vary, with shifts scheduled between 8:00 a.m. and 6:00 p.m.

Responsibilities

• Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
• Ensure first call resolution through problem-solving and effective call handling
• Enter pickups and deliveries in a timely and precise manner
• Coordinate special movement of freight, trace shipments and research adjustments
• Deliver excellent customer service in accordance with the company's values and policies
• Support other team members by contributing to the team effort

Qualifications

• Education Required: Minimum High School diploma
• 2+ years of customer service experience, preferably in a call center environment
• Bilingualism is mandatory (French and English)
• Exceptional verbal, written and listening communication skills
• Strong problem-solving skills
• The ability to work effectively and efficiently with both internal and external customers
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work both independently and in a team environment
• Knowledge of Microsoft Office suite
• Knowledge of telephone systems and AS400 system as an asset

Benefits

• Competitive Wages
• Paid Vacation (6% of earnings)
• 100% Work from Home Arrangement
• Paid Training - online or on-site options
• Equipment Provided: Laptop, large monitor, keyboard, mouse
• 4 Hour Shifts – Monday – Friday
• 15 min paid break
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies