[Hiring] Bilingual Customer Relations Specialist @Randstad

Role Description

Embrace work-from-home position! Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French?

Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.

• Hours of Operation: Monday - Friday - 6:30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
• Location: Remote
• Salary: $46,000 Annual

Candidate must further satisfy the following criteria to be eligible for the role:

• Have status to work in Canada at the time of application
• Successfully complete the enhanced government screening process
• Pass a criminal background check
• Pass a credit check
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

Responsibilities

• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Actively participate in an ongoing learning environment where you'll receive developmental opportunities

Qualifications

• Excellent English and French communication skills
• Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
• Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
• Minimum High school education required
• Strong computer/multitasking skills
• Previous Customer Service or Call Centre experience is required
• Ability to work under pressure and be adaptable

Benefits

• Full time hours
• Paid 20 days training program, followed by 2-3 weeks of mentorship
• Three paid Personal days, paid vacation, and a wellness account
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team!

Application Process

You can apply by sending your resume to: [email protected]