[Hiring] Backorder Notice Assistant @HRS Talent Solutions

Role Description

The remote Backorder Notice Assistant supports an order team when an item is temporarily unavailable. You will:

• Check approved status information.
• Send clear online updates.
• Record customer replies.
• Pass choices to the staff authorized to act on them.

This is a communication and office administration position with customer service at its centre. You do not set inventory dates, approve substitutions, or issue refunds yourself.

Routine Responsibilities

• Review assigned orders marked with an approved backorder status.
• Compare the customer notice with the latest information supplied by inventory staff.
• Send or prepare timely email updates through the designated system.
• Capture a customer's response without changing the order beyond your access.
• Note requests for alternatives, cancellation, or a more detailed explanation.
• Escalate disputed charges or unusual circumstances to the right colleague.
• Keep the message history and order status aligned.

Joining the Team

An interest in helping people and an ability to write plainly are more valuable here than previous inventory experience. Customer service or office administration experience is an asset, but no prior order desk job is required. Training will cover the company's statuses, wording, and decision boundaries. You should be comfortable learning a web-based order system and checking the source before replying. A beginner who knows when to ask for clarification can do well.

This is remote work with a part-time or full-time schedule depending on the opening. A private home office or suitable workspace is needed for customer order information. The hiring company will confirm its terms. The employer will confirm any equipment and coverage expectations.

Application Process

Relevant experience could be a time you explained a delay honestly, kept a customer updated, or passed a clear request to a colleague. You can draw from paid, volunteer, or school situations. The hiring team does not expect you to know its inventory system on day one. If you move ahead, you may receive instructions to complete the hiring company’s website application. Specific product lines and order procedures will be discussed with candidates who continue.