[Hiring] NDIS Compliance & Administrator Officer @D2B

Role Description

The company is seeking a detail-focused NDIS Compliance & Administrator to strengthen its audit readiness and help maintain organised, up-to-date compliance records and systems.

The NDIS Administrator will:

• Review and improve the company’s filing systems.
• Track worker and NDIS compliance requirements.
• Manage the incident reporting system.
• Monitor daily shift notes in ShiftCare.
• Identify missing information or process gaps.
• Coordinate follow-up actions and bring concerns to management’s attention.
• Provide rostering support as part of the outsourced responsibilities.

The first three months will involve a higher workload as the business prepares for an audit, focusing on:

• Reviewing existing records.
• Identifying compliance gaps.
• Establishing organised systems.

Once audit readiness and ongoing maintenance processes are established, the workload is expected to ease to a more sustainable level.

Qualifications

• ShiftCare experience is essential.
• Microsoft 365 or Google Workspace proficiency.
• Experience with spreadsheets and document-management tools.
• Understanding of NDIS documentation and compliance administration.
• Strong attention to detail and follow-through.
• Good written and spoken English.
• Strong organisation skills and ability to manage multiple follow-up tasks independently.

Requirements

• Previous experience in NDIS administration or disability support administration.
• Hands-on experience using ShiftCare.
• Experience maintaining organised digital records and tracking expiry dates.
• Confidence identifying gaps and escalating issues clearly.
• Ability to handle confidential participant and worker information appropriately.

Benefits

• Opportunity to contribute to audit readiness and compliance.
• Work in a supportive and person-centred environment.

Company Description

The client is a registered NDIS provider delivering support services, including:

• Domestic support.
• Community access.
• Supported independent living.
• Medication management.
• Transport.

The organisation takes a person-centred approach, tailoring its services to participants’ individual needs. The business currently supports 10 clients with a team of 10 staff, delivering approximately 280–300 support hours per fortnight.