[Hiring] Fraud Prevention Specialist @exmox

Role Description

As a Fraud Prevention Specialist at exmox, you will play a critical role in protecting our ecosystem, directly impacting the security and integrity of how millions of players interact with our products. You will work at the intersection of risk analysis and operational excellence, monitoring transactions and behaviors to minimize risk and prevent fraudulent activities.

You will join a collaborative team of fraud agents based in the Manila area, working closely with our Germany-based internal fraud team to maintain a secure, high-standard experience for our global community.

What You’ll Own

• Account & Payout Reviews: Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity.
• Risk Mitigation: Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks.
• Cross-Team Collaboration: Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets.
• Pattern Detection & Feedback: Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes.
• Data Integrity: Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail.
• Continuous Learning: Develop a deep understanding of our products, payment flows, and emerging industry fraud methods to quickly adapt to new trends and tools.

Qualifications

• Experience: Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations; Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus.
• Analytical Mindset: Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks.
• Language: Advanced proficiency in written and spoken English.
• Tools & Tech: Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes.
• Work Style: An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team.
• Industry Interest: A genuine interest in online platforms, digital products, and the mobile gaming industry.

Requirements

• Location: 100% Work from Home (must be based in Metro Manila).
• Schedule & Shifts: Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT. Public holidays may be required on an as-needed basis.
• Overtime: Overtime hours are possible and fully compensated.
• Equipment: We’ve got you covered - all necessary work hardware will be provided.
• Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.

How We Win

• Speed is the feature: We move fast, test fast, and multiply our pace with AI, because action creates information and small wins compound.
• Focus on the essential: Done is better than perfect. We stay focused on what actually moves us forward and protect people's time from anything that doesn't.
• See it. Own it. Solve it: The first to see it is best placed to fix it. We're not a place for comfort, we're a place for doers.
• Respect others: Trust multiplies. Respect is non-negotiable. We disagree with ideas, never with people.

Company Description

At exmox, we are building the next European tech challenger in the user acquisition space. We are part of the Aonic Group, named one of the top 10 fastest-growing companies in Europe in 2026. Our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance. This is not a company built for comfort. We are building for growth, impact, and long-term success.