[Hiring] Compliance Auditor @Emapta

Role Description

Your compliance expertise deserves an international platform with meaningful impact. Become a Compliance Auditor at Emapta and strengthen Australian life insurance operations through quality assurance, regulatory reviews, and adviser coaching. Improve financial advice standards, protect policyholders, and enjoy permanent remote flexibility while growing your career among Emapta's top 1% talent.

Qualifications

• Minimum of 2 years of relevant professional experience in compliance auditing, quality assurance, financial services, or a related field
• RG 146 certification, a relevant compliance qualification, or willingness to obtain one
• Experience in compliance, quality assurance, and coaching, preferred
• Knowledge of the distinction between general and personal financial advice, preferred
• Familiarity with life insurance products, highly regarded

Requirements

• Strong attention to detail and ability to identify compliance risks and discrepancies
• Ability to critically review call recordings and assess adviser conduct, regulatory disclosures, and client outcomes
• Strong written communication skills, with the ability to provide clear, constructive feedback and firm yet encouraging coaching notes
• Confidence in communicating with Authorised Representatives (ARs), including addressing compliance concerns and managing challenging conversations
• Strong organizational and time management skills to prioritize audit workloads and meet deadlines
• Familiarity with CRM systems for adviser records, client information, and application data
• Proficiency in 3CX for call recording reviews
• Familiarity with SharePoint for document management and audit records
• Proficiency in Microsoft 365 applications, including Excel for audit tracking and reporting, Word, Outlook, and Teams

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Your Daily Tasks

• Review insurance applications submitted by Authorised Representatives (ARs), including written communications and call recordings.
• Evaluate audits completed by the offshore audit team and validate findings against established compliance scorecards.
• Update audit scorecards and feedback as necessary, then finalize and submit audits within agreed service levels, with no outstanding finalization task older than 10 days.
• Record remediation actions, monitor progress, and escalate overdue or unresolved items with ARs.
• Identify recurring compliance breaches and trends across ARs and the SLS and Nexa licensees, then report findings to the compliance team and Compliance Committee.
• Deliver daily, trend-based, and ad hoc compliance coaching to ARs through verbal and written feedback.
• Prepare and present content for monthly compliance sessions for the internal advice team and broader AR network.
• Provide feedback and calibration support to the offshore audit team to maintain consistent audit quality and assessment standards.
• Review internal and client-facing communications and documents, including Financial Services Guides (FSGs), scripts, and templates, to ensure regulatory accuracy and clarity.
• Contribute to compliance audit reports, verify data accuracy, and recommend improvements to audit processes and scorecards.