[Hiring] OCM Communications Lead @Recrute Action

Role Description

Be part of an ambitious transformation initiative in the sector of insurance for our client. This opportunity offers the chance to work alongside business and technology stakeholders across multiple regions while contributing to a program designed to support organizational evolution and long-term success.

Responsibilities

• Organizational Change Management
  • Lead OCM planning and execution for a global transformation initiative.
  • Conduct stakeholder impact assessments and change impact analyses.
  • Develop stakeholder personas and audience segmentation strategies.
  • Assess organizational readiness and identify adoption risks.
  • Create change adoption, engagement, and reinforcement strategies.
  • Support business readiness planning and deployment activities.
  • Establish change metrics and track adoption and engagement.
  • Facilitate stakeholder workshops, meetings, focus groups, and feedback sessions.
  • Identify resistance points and develop mitigation strategies.
• Communications Strategy and Execution
  • Develop and execute integrated communication strategies aligned with program milestones and rollout activities.
  • Create communication plans, messaging frameworks, communication schedules, and stakeholder engagement approaches.
  • Develop communication materials, including executive presentations, leadership updates, email campaigns, FAQs, talking points, internal website and intranet content, awareness materials, stakeholder briefings, training materials, and change and readiness communications.
  • Support the development of educational and multimedia content, including videos, to help stakeholders understand upcoming changes.
  • Tailor messaging and communication approaches for different stakeholder groups and audiences.
  • Determine the most appropriate communication channels for impacted stakeholder groups.
  • Coordinate communications across global regions, business units, and functional teams.
  • Support the creation and maintenance of program communication channels, including internal website content and stakeholder engagement forums.
  • Coordinate with translation teams when communications are required in multiple languages.
• Readiness, Adoption and Stakeholder Support
  • Develop readiness, training, and adoption approaches for impacted stakeholder groups.
  • Support engagement activities across multiple stakeholder groups, regions, and business units.
  • Work with subject matter experts to understand complex project changes and translate them into clear, audience-appropriate messaging.
  • Monitor stakeholder feedback and provide recommendations to program leadership.
  • Support rollout, stabilization, and organizational readiness activities.
  • Partner with Program Management, Communications, Learning & Development, Translation, Technology, and Business teams.
  • Prepare executive-level updates and governance materials.
  • Support leadership engagement and sponsor communications.
  • Contribute to risk, issue, dependency, and stakeholder management activities.
  • Maintain communication and change management deliverables aligned with program objectives and timelines.
  • Manage multiple communication and stakeholder engagement streams simultaneously.

Qualifications

• 7+ years of experience in Organizational Change Management, Communications, Transformation, or related disciplines.
• Demonstrated experience developing and executing organizational change and communication strategies.
• Experience conducting impact assessments, stakeholder analysis, audience segmentation, readiness assessments, and adoption planning.
• Experience managing communications across complex and cross-functional stakeholder groups.
• Exceptional verbal and written communication skills.
• Strong executive communications and presentation development experience.
• Experience creating hands-on communication and engagement materials for different stakeholder audiences.
• Ability to understand complex initiatives and translate them into clear business-focused messaging.
• Strong facilitation, consulting, and stakeholder engagement skills.
• Ability to independently manage multiple communication and change deliverables in a dynamic environment.
• Ability to work strategically while also being comfortable with hands-on communications and change management execution.

Preferred Qualifications

• Prosci Change Management certification strongly preferred.
• Experience supporting technology, IT, cybersecurity, infrastructure, or other technical transformation initiatives.
• Experience developing educational videos, visual communications, or other multimedia change materials.
• Experience supporting internal websites, intranet pages, or similar employee communication channels.
• Experience coordinating communications across multiple regions or languages.
• Experience in large enterprise or highly regulated environments.
• Familiarity with Microsoft 365 collaboration and communications platforms.

Soft Skills

• Ability to operate independently.
• Collaborative approach.
• Exceptional written and verbal communication skills.
• Strategic mindset with a hands-on approach.
• Ability to influence stakeholders.
• Ability to engage stakeholders at all levels of the organization.
• Strong organizational skills with the ability to manage multiple communication streams simultaneously.
• Ability to collaborate across different regions, business units, and functional teams.
• Ability to deliver high-quality work in a fast-paced transformation environment.

Benefits

• Salaried: $75-85 per hour.
• Incorporated Business Rate: $86-96 per hour.
• 6-month contract with the potential for extension.
• Day schedule, 37.50 hours per week.
• Remote role with flexibility to work from anywhere in Canada.

Company Description

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.