[Hiring] Change & Communications Specialist III @LMI

Role Description

LMI is seeking a Change & Communications Specialist to lead stakeholder engagement and sustained adoption of Agile ways of working and Atlassian tools in support of Department of Veterans Affairs (VA) modernization initiatives. The position blends organizational change management, communication strategy, readiness analysis, and community engagement to help diverse groups understand what is changing and why it matters.

The Change & Communications Specialist will:

• Build an integrated change strategy
• Map stakeholder needs
• Coordinate leadership briefings
• Develop clear campaign materials
• Manage an ongoing change-champion network
• Connect readiness evidence and user feedback to targeted wave communications
• Provide accessible self-service resources and adoption measurement

This is not a newsletter-production-only role. The specialist must:

• Identify sources of resistance
• Equip leaders to sponsor change
• Listen to users
• Adjust messages and support tactics as evidence emerges

The ideal candidate combines strategic judgment, crisp federal internal communications, and disciplined follow-through that makes adoption visible and sustainable.

Responsibilities

• Develop a change-management strategy, stakeholder map, readiness baseline, adoption objectives and metrics, communications plan, and integrated communications calendar.
• Create leadership briefings, launch messages, FAQs, newsletters, one-pagers, and wave-specific communications.
• Build and maintain an Agile/Jira adoption hub with accessible, audience-appropriate resources and updates.
• Recruit, orient, and sustain a network of change champions; coordinate forums, office hours, and community activities.
• Design pulse surveys and feedback loops; interpret stakeholder sentiment and adoption indicators with analysts.
• Partner with trainers, coaches, administrators, and program leadership to address resistance and refine communications.
• Track communications reach, stakeholder engagement, key issues, and evidence of sustained adoption.
• Develop stakeholder impact analyses, change objectives, sponsor actions, readiness measures, and communications tailored to distinct audiences and delivery waves.
• Create practical communications toolkits, leader talking points, message calendars, FAQs, one-pagers, briefings, and accessible knowledge-hub updates.
• Recruit and equip champions with clear responsibilities, reusable guidance, feedback channels, and recurring forums or office hours.
• Measure reach and adoption through participation data, pulse surveys, sentiment themes, and observed behavior changes; report insights and recommended adjustments.
• Coordinate change risks, sensitive messages, escalation paths, and approval cycles with leadership, trainers, coaches, and support teams.

Qualifications

• Required: Bachelor's degree in communications, public relations, organizational development, business administration, or a related field. Four additional years of relevant experience may substitute for a Bachelor's.
• 4+ years of organizational change, internal communications, stakeholder engagement, or adoption-program experience.
• Prosci change management certification or CCMP credential.
• Experience delivering communications in a federal or comparably complex enterprise environment.
• Demonstrated ability to develop change-champion networks and measure readiness and adoption.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.
• Experience segmenting stakeholder audiences and developing coordinated multi-channel communications for complex technical or process change.
• Ability to use qualitative feedback and quantitative adoption signals to adapt outreach and brief executives on progress and resistance.

Desired

• Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable.
• Agile transformation, Atlassian/Jira adoption, and portfolio-wide rollout experience.
• Confluence, SharePoint, accessibility standards, and survey platforms.
• Experience briefing senior public-sector leadership.
• Experience supporting change sponsorship, champion enablement, and technology adoption in regulated or geographically dispersed environments.
• A master's degree in strategic communications, organizational development, public administration, or business administration (MBA) is desirable.
• Additional certifications such as IABC Communication Management Professional (CMP) or Strategic Communication Management Professional (SCMP) are desirable.

Target Salary Range

$76,500 - $130,500

Disclaimer

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

US-Remote