[Hiring] Manager, Business Development Operations @Living Goods

Role Description

We are seeking a highly capable and motivated Manager of Business Development (BD) Operations to serve as a key member of our fundraising team. You will own the systems, data, and processes that allow our fundraising team to operate, with a particular focus on our CRM (Microsoft Dynamics 365). In Year 1, you will lead the deployment of our newly optimized CRM in partnership with our internal tech team, and you will be the business owner of the system going forward.

This role is about more than keeping systems running. We are looking for someone who can:

• Turn clean data into insight.
• Build processes that give fundraisers more time with donors.
• Produce the funding status reporting that the fundraising team, leadership, and the Board need.

You will work closely with Finance, Programs, and Digital Transformation (internal tech). The position reports to the Director of Business Development and manages the Associate, Business Development Operations.

You will thrive in this role if...

• You are a CRM expert who gets systems deployed and used.
• You can pick up a build that is already in motion, work with our internal tech team to finish it, and take it live.
• You know how to plan a rollout, test with real users, train a busy team, and manage the shift from the old way of working to the new one.
• You turn data into decisions.
• You know how to build a weekly fundraising dashboard, a monthly Board report, and a portfolio review that leaders can trust.
• You see a process and instantly see how to make it better.
• You know how to manage up, down, and across.

Responsibilities

• Lead deployment of our optimized CRM in partnership with the internal tech team, building on requirements and back-end work already completed.
• Own the rollout plan: user acceptance testing, data migration and validation, training, go-live, and post-launch support, and serve as business owner of the system after launch.
• Oversee donor, funder, and partner data to ensure clean tracking, segmentation, and reporting, and set data governance standards and an enhancement roadmap so quality is sustained after launch.
• Drive CRM adoption across the Business Development team and other critical functions in the organization through training, user guides, and change management, and monitor usage so gaps are caught early.
• Lead deployment of project management software within the fundraising team: configure it for proposal development, grant reporting, and deadline tracking, train the team, and drive adoption so work is visible, handoffs are clear, and reporting is more efficient.
• Produce the Business Development reporting suite: fundraising dashboards, Board reports, and portfolio reviews. Track KPIs and analyze revenue trends for leadership.
• Design and refine Business Development workflows, including prospecting research, proposal processes, and handoffs between Business Development, Programs, and Finance.
• Track proposals, reports, and supplementary materials to make sure internal and external deadlines are met.
• Project manage the Business Development enablement function (operations, proposal development, reporting): set priorities, resolve bottlenecks, and ensure shared services work together coherently.
• Bridge BD and Finance on gift reconciliation.
• Work with fundraising relationship managers to support their operational needs, and manage and develop the Associate, Business Development Operations.

Qualifications

• Bachelor's degree required, in business, information systems, nonprofit management, or related field.
• 5–7 years of experience in development, fundraising, or business development operations, including at least 2–3 years owning or administering a CRM. Experience with Microsoft Dynamics 365 preferred.
• Demonstrated experience deploying a CRM, including testing, training, and driving user adoption.
• Experience configuring and rolling out project management or workflow tools for a team. Experience with Asana preferred.
• Hands-on experience using AI tools in a work setting to transform processes, such as reporting, research, or data cleanup.
• Strong analytical and reporting skills, including experience building dashboards and reports.
• Experience designing and improving workflows and cross-functional processes.
• Working knowledge of gift and grant accounting, such as reconciliation and restricted versus unrestricted funds. Experience with multi-entity fundraising is preferred.
• Exceptional organization, attention to detail, and communication skills.
• Collaborative spirit, demonstrated by active listening, clear communication, being a team player, and earning trust across departments, with executive team members, country teams, and peers.
• Line management or coaching experience preferred.

Benefits

• A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.
• The opportunity to be your best while making lives better for those in need.

Company Description

Living Goods is a government performance partner that supports countries in Africa to build affordable, intelligent, high-impact community health systems. For almost 20 years, we have worked alongside the governments of Kenya, Uganda, and Burkina Faso to make community health work at scale.