[Hiring] Business Development Manager @Black Box Intelligence

Role Description

We’re looking for an ambitious Business Development Manager to join our UK commercial team and help continue the growth of Black Box Intelligence across the hospitality market. This role would suit someone with around 2–3 years of B2B sales experience who is ready to take on more ownership and manage more complex opportunities, with real scope to shape the UK sales function and grow with the team as we scale.

Reports to: Commercial Director, UK & Rest of World

The role involves:

• Owning new business opportunities from first conversation through to close, working with multi-site hospitality brands across the UK.
• Building and managing a healthy new business pipeline.
• Generating opportunities through targeted outreach, networking, and industry events.
• Managing inbound and marketing-generated leads.
• Running discovery calls and tailored product demonstrations.
• Building proposals and commercial business cases.
• Managing multiple stakeholders through the sales process.
• Negotiating and closing new business.
• Maintaining accurate pipeline and forecasting in CRM (Salesforce).
• Working closely with Marketing, Implementation, Customer Success, and Product.

Qualifications

• Around 2–3 years’ B2B sales experience, ideally within SaaS or technology.
• Experience managing opportunities through discovery, demo, proposal, and close.
• A track record of working towards revenue targets.
• Strong communication and consultative selling skills.
• Confidence working with stakeholders at different levels.
• A proactive approach to building pipeline.
• Good commercial judgement and organisation.
• Ambition to develop into a more senior sales role.

Requirements

• Experience selling into hospitality, leisure, retail, or other multi-site businesses (bonus).
• Hospitality technology experience (bonus).
• Knowledge of restaurant operations (bonus).
• An existing network within the UK hospitality industry (bonus).

Benefits

• Base salary: £45,000–£65,000 depending on experience.
• OTE: £80,000–£95,000.
• Commission: Uncapped.

Company Description

Black Box Intelligence has 30+ years’ experience serving some of the biggest names in the restaurant industry. In the UK, our focus is Guest Intelligence - helping restaurant and hospitality brands bring surveys, reputation management, and restaurant-trained AI analytics together in one platform. Our technology helps operators understand what their guests are experiencing, identify what is driving performance, and act on insight faster.