[Hiring] Business Development Manager @Regent College London

Role Description

Global Business Development Manager

Location: Remote (Applicable only for Global candidates)

You are a commercially focused business development professional with UK and global student recruitment expertise, strong agent networks, CRM experience, and a proven ability to lead teams and drive growth.

Key Responsibilities

• Lead UK and global student recruitment by managing agent partnerships, developing new business, improving conversion and compliance, and supporting teams to achieve growth targets.
• Report management – ensuring that daily reports are up to date and sent out to all partners/agents daily or until the SLA set with partner.
• Manage between 12-18 agent/accounts and ensure they are meeting expectations and are providing the quality of learners that is expected.
• Identifying potential new agents/accounts/businesses to further develop UKBDL and UKDL student recruitment and any other global remit.
• Managing junior business development executives and supporting teams – Ensuring their activities support the objectives of student recruitment.
• Providing a smooth journey for both the agent/account and students, ensuring the application process is efficient to support improved conversion.
• Have a detailed understanding of all systems used by both agents and students to ensure advice and guidance in this area is clear.
• Ensuring KPI’s set by the Head of Business Development are met.
• Proactively support all colleagues in pursuit of the University’s central objectives and values within the business at all levels.
• Gathering intelligence and data to propose new initiatives to further develop new and existing UK and global opportunities.
• Ensure that the University’s reputation is protected by getting all agents/accounts to adhere to the University’s processes and acting with integrity internally and externally.
• Adhere to the universities admissions processes and regulations ensuring a clear audit trail for training and compliance purposes.
• Ensuring all students recruited through agent meets the required levels of progression/AU benchmark.

Analysis and Reporting

• Identify gaps or shortfalls in recruitment strategies and identifying how to solve these issues.
• Analyse data/statistics, interpreting and reporting patterns and trends.
• Provide daily reports on student activity to agents and partners.
• Provide reports and updates to key commercial leads within the business.
• Analysing agent performance from both recruitment and student engagement perspectives.

Customer/Service Support

• Provide advice to peers and partners to respond and independently resolve a range of standard and unforeseen issues.
• Support and lead Business Development Executives, support teams, and other relevant departments.
• Advise and update the team on regulatory/compliance/product/process changes providing appropriate training as needed.
• Ensuring the partner/agent is receiving the best support and service.
• Diagnose and rectify any problems with sales processes and systems.
• Feedback to the agents/Partners on performance of students.

Planning and Organising

• Plan and organise own activities to ensure that routine operations and ongoing KPI’s deadlines are continuously met.
• Support in the development of team structures.
• Prepare a plan for agent/partner training both face to face and online.
• Ensuring SLA’s are met and that partners are happy with service being provided.
• Participate in or co-ordinate student recruitment projects or development activities.
• Make recommendations about resource planning.

Liaison

• Communicate and build working relationships with agents/partners to ensure they are satisfied with the service being provided.
• Attend meetings, as requested by manager, to support departmental activities and report back on main discussion points.
• Liaising with key stakeholders, such as admissions, quality assurance and student support.
• Regular communication with the Business Development Team, providing feedback on Agent documents.

Continuous Improvement

• Advise on and propose changes in procedures, planning and systems to improve operational efficiency.
• Keep skills up to date and develop depth or breadth of knowledge in student recruitment practice.
• Continuing to improve conversion rate and enrolled numbers coming from each partner.
• Make recommendations on how to improve the University’s brand.
• Look at ways of improving current processes, especially when looking at growth within the team and recruitment numbers.

People Management

• Co-operate with other colleagues to contribute to the achievement of departmental objectives.
• Train and develop junior staff members, ensuring direct reports are performing their duties and meeting their KPI’s.
• Managing the agent/partnership relationships, ensuring they are clear on all admissions procedures.
• Show sensitivity and consideration to other people’s/student’s needs and feelings.
• Dealing with culture differences when working with overseas staff.
• Deliver guidance and support in a calm, discreet, diplomatic and professional manner.
• Support agents/partners and provide referral pathways for students in crisis.

Personal and Professional Development and Training

• Identify and address development needs to ensure continuing professional development.
• Communicate and share best practice.
• Proactively identify new opportunities and work with management to develop solutions.
• Work in accordance with the University’s Values Framework.
• Maintain strong empathy for the university's commitment to equality of opportunity.

Other Responsibilities

• Any other duties as appropriate to seniority and role.
• The post-holder will be required occasionally to travel to other locations for meetings or training.
• Attendance at appropriate internal working parties as required.
• Ensure the University’s name and brand is never brought into doubt.

Qualifications

• Analyse market data and trends to assist and advise faculties, departments and senior management.
• Liaise and engage with key stakeholders and internal and external contractors.
• Influence and contribute to the scoping and resource planning across a range of activities.
• Implement processes to manage the integrity and security of sensitive data.
• Well-developed written and verbal communication skills and interpersonal skills.
• Ability to manage partners expectations and provide training sessions.
• Ability to prioritise tasks and delegate tasks to direct reports.
• Represent the University at education expositions, Universities, schools, and colleges.
• Build and sustain an influential network of contacts.

Requirements

• Experience of working with complex sales processes and CRM software.
• Experience of working/responding independently and dealing with unforeseen problems.
• Comprehensive knowledge of the work practices, processes, and procedures relevant to the role.
• Clear understanding of the standards and regulations set for the conduct and output for the role.
• Understanding of the activities of other areas of the University relevant to the student recruitment function.
• Experience in successfully managing partners/agents.
• Experience pulling reports and providing them to key stakeholders.
• Ability to analyse reports and sales figures to identify trends.

Desirable

• Extensive UK and global network including agents, institutions.
• Post Grad/PhD (or candidature), Previous account management experience.

Working Hours & Flexibility

• 40 hours per week.
• 100% Remote - Working from any other country apart from UK.

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.