[Hiring] Business Development & Client Engagement Manager @DALS

Role Description

We are seeking a proactive and relationship-focused Business Development & Client Engagement Manager to conduct engagement activities with public sector bodies. The successful candidate will develop trusted relationships, increase market visibility, identify opportunities and gather market intelligence. The Business Development & Client Engagement Manager will help to create opportunities for sustainable growth while ensuring client needs and priorities remain at the centre of our approach.

Main Duties & Responsibilities

• Market engagement and relationship management
  • Develop and maintain strong relationships with public sector stakeholders throughout the region.
  • Represent the organisation at meetings, supplier engagement events, conferences, forums and networking opportunities.
  • Build credibility and trust with prospective public sector clients through regular, purposeful engagement.
  • Maintain an informed understanding of local and regional priorities, challenges and commissioning bodies objectives.
• Opportunity development
  • Building and managing a sales pipeline.
  • Identify upcoming procurement opportunities, service reviews, framework activity and relevant market developments.
  • Support early engagement with public sector stakeholders ahead of formal procurement activity.
  • Work collaboratively with the Tender and Commercial teams so opportunities are identified and planned for at the earliest stage.
  • Gather client feedback and intelligence to inform service development, capture planning and future bid strategies.
• Market intelligence
  • Monitor NHS and local government regional developments.
  • Provide clear and timely market intelligence updates to senior leaders and bid teams.
  • Share insight into competitor activity, emerging trends and evolving customer requirements.
• Internal collaboration
  • Contribute regional insight to bid process.
  • Attend internal opportunity review meetings and provide relevant market intelligence.
  • Support the development of case studies, presentations and client engagement materials.

Qualifications

• Experience in business development, account management or client relationship management with the public sector.
• A practical understanding of public sector structures.
• Demonstrable experience of stakeholder engagement and relationship management.
• Ability to identify opportunities through networking, insight and market awareness.
• Excellent written and verbal communication, presentation and interpersonal skills.
• Ability to plan activity, client meetings and work independently in a field-based role.
• A full UK driving license and willingness to travel extensively across the covered region daily.

Requirements

• Experience in language services, healthcare services or outsourced service provision.
• Understanding of public sector procurement processes.
• Experience engaging with public sector procurement.
• Knowledge of public sector frameworks and purchasing routes.
• Experience using a CRM.

Skills and behaviours

• Relationship-focused, commercially aware and naturally curious.
• Consultative and credible.
• Confident when engaging with senior public sector stakeholders.
• A strong listener who can uncover needs, priorities and opportunities.
• Professional, resilient, self-motivated and highly organised.
• Collaborative, customer-focused and comfortable working across teams.

Benefits

• Remote working arrangement.
• 25 days annual leave plus bank holidays, this increases with your service.
• Refer and Earn – Employee referral scheme and bonuses.
• Family Friendly – Enhanced Maternity and Paternity Pay and gift hampers for new parents.
• Employee Experiences – Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month, values champion and end of year awards.
• Training & Development Opportunities – A huge range of internal and external training available, including apprenticeships (levels 3, 4 & 5).
• ESG & Sustainability – Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform.
• Exclusive access to Westfield Health – access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included – 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
• Mental health and Wellbeing Support – Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more.
• Free breakfast, fresh fruit and tea & coffee provided daily.

Company Description

At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it, because the world is a better, fairer place when everyone is understood.

Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.