[Hiring] Senior AI Change Enablement Lead @UnitedHealth Group

Role Description

This role is responsible for executing and scaling enterprise AI change strategies in partnership with a senior AI Director (SG30). The AI Change Enablement Lead translates AI vision and strategy into measurable adoption outcomes, ensuring enterprise AI tools and solutions on the horizon are successfully designed, deployed, and embedded into everyday work.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner closely with the AI Enablement Director to execute enterprise AI adoption strategy and priorities
• Design, develop, and deploy AI-powered solutions to address complex business challenges with an emphasis on responsible use of AI
• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across business functions
• Scope and evaluate emerging tools and trends across Anthropic, OpenAI, Microsoft, Eva, and leading technologies to inform solution design and strategic innovation
• Support learning and skill-building initiatives to drive adoption strategy implementation for AI tools
• Contribute to and maintain prompt libraries, toolkits, guidance, and best practices across the organization
• Conduct audience analysis, develop persona change tactics, and perform adoption consultations and readiness assessments
• Establish methods and metrics for tracking usage, behavior, and value realization indicators to drive continuous improvement
• Program manage AI learning pilots including intake, prioritization, success criteria, metrics, and scale/stop recommendation
• Embed AI behaviors into operating rhythms such as MBRs, planning cycles, and leader expectations
• Work directly with AI tool vendors to coordinate learning opportunities and advise on instructional design for learning delivery
• Collaborate with organizational communications to ensure AI productivity tool learning opportunities are socialized effectively
• Create executive-ready materials and updates to support CIO and AI leadership decision-making

Qualifications

• 8+ years of experience in enterprise change enablement or transformation roles, including training delivery, management, and instructional design
• 5+ years supporting large-scale technology or digital adoption efforts
• 3+ years of experience developing metrics and consumable result communications for learning and adoption support
• 2+ years of fluent experience using Microsoft M365 Copilot, ChatGPT, and Claude Chat

Requirements

• Experience supporting AI, analytics, or automation initiatives
• Prior partnership experience with Director-level technology leaders
• Experience delivering workforce capability or enablement programs
• Experience with effective use of communication platforms like Viva Engage
• Bachelor’s degree in Technology, Business, Communications, or a related field (or equivalent experience)
• Experience managing implementation pilots or initiatives through execution and enterprise scale
• Knowledgeable about AI models, agents, connectors, data ingestion for AI solutions, and emerging technologies
• Demonstrated ability to influence senior stakeholders without direct authority in a complex, matrixed enterprise environment
• Highly skilled communicator with strong oral and written communication capabilities

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)