[Hiring] Supplier Enablement Specialist @Blend360

Role Description

Our client is a leading financial services organization supporting businesses with commercial payment solutions. They are seeking a Supplier Enablement Specialist to help business customers transition supplier payments from traditional paper checks to electronic payment methods, including commercial card and ACH.

In this role, you will:

• Conduct supplier outreach, explain approved electronic payment options, facilitate enrollment, and coordinate with business customers and internal teams to resolve questions and manage exceptions.
• Bring direct supplier enablement experience, professional phone and email communication skills, and the ability to manage a high volume of cases accurately while supporting broader payment conversion goals.

The Details:

• Location: Remote (must be able to work across U.S. time zones)
• Duration: Approximately a 12-month consulting role with the possibility of extension (must be able to work on Blend’s W2 without sponsorship)

Benefits: We do offer benefits to our full-time consultants, including:

• Health
• Vision
• Dental
• 401K plan
• Life Insurance
• Pretax Commuter Benefits
• An incredibly supportive team cheering you on!

What you’ll do:

• Supplier Outreach & Electronic Payment Conversion
  • Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns.
  • Explain approved electronic payment options, their benefits, and applicable program requirements.
  • Communicate with each business customer's payment strategy and relevant operating guidelines clearly and professionally.
  • Answer supplier questions, address common concerns, and help suppliers understand the steps required to adopt electronic payment methods.
  • Manage follow-up activities to move each supplier through enrollment, closure, or formal handoff.
  • Support campaign objectives by encouraging supplier participation and adoption of electronic payment solutions.
• Supplier Research & Stakeholder Coordination
  • Review assigned supplier records and verify available contact information and payment details.
  • Research supplier questions and provide timely, accurate responses within established guidelines.
  • Coordinate communication among business customers, suppliers, and internal financial institution teams.
  • Identify questions or situations that fall outside standard procedures and route them to the appropriate team.
  • Escalate commercial, technical, policy, compliance, and other nonstandard issues as needed.
• Enrollment, Documentation & Case Management
  • Enroll suppliers when their circumstances align with established operating procedures and approved guidelines.
  • Identify exceptions and route nonstandard enrollment requests to the designated team for review and resolution.
  • Maintain accurate records of supplier outreach, responses, enrollment progress, follow-up requirements, and final case status.
  • Track assigned cases through completion or handoff, ensuring appropriate documentation and follow-through.
  • Provide accurate activity data to support monthly reporting, campaign tracking, and overall program performance.
  • Manage multiple supplier cases and follow-up activities while maintaining productivity, accuracy, and attention to detail.
• Compliance & Quality
  • Follow applicable policies, procedures, operating guides, regulatory requirements, and quality standards.
  • Apply approved solutions consistently and recognize when additional review or escalation is required.
  • Maintain accurate records and documentation in a regulated financial services environment.
  • Balance productivity and responsiveness with careful execution across repetitive, high-volume workflows.
  • Work independently while following client priorities, established processes, and escalation procedures.

Qualifications

• 5+ years of experience in client service, sales, operations, financial services, payments, or a related field.
• At least 2 years of direct supplier enablement experience supporting electronic payment adoption.
• Professional outbound calling or sales experience, including the ability to communicate effectively with business contacts.
• Experience in supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives is preferred.
• Experience working with a bank, payment provider, fintech organization, or large corporate payments program is a plus.
• Experience in a regulated or compliance-driven environment is preferred.

Requirements

• Moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting.
• Experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems.
• Ability to review records, research questions, apply approved solutions, and maintain accurate documentation.
• Strong organizational skills and the ability to manage multiple cases, follow-ups, and competing priorities.
• Ability to meet deadlines while maintaining quality and attention to detail.

Communication & Professional Skills

• Strong verbal communication skills and a professional, confident telephone manner.
• Clear and effective business email writing and stakeholder communication skills.
• Ability to explain processes and payment options in straightforward, easy-to-understand terms.
• Strong problem-solving skills and the judgment to distinguish routine questions from issues requiring escalation.
• Ability to work independently while collaborating effectively with suppliers, business customers, and internal teams.
• Reliable follow-through, attention to detail, and a consistent focus on service quality and campaign goals.

Benefits

• The starting pay rate for this role is $40.00 per hour.
• Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location.
• BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families.
• You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.