[Hiring] AI Program Lead @NELSON Worldwide

Role Description

NELSON is seeking an AI Program Lead to manage the day-to-day delivery of AI pilots, projects, and automation solutions. This role translates stakeholder needs into clear scope and executable plans, directs developers and project team members, and remains accountable for coordinating delivery from discovery through production and ongoing operation.

Reporting to the VP of AI and Digital Services Strategy Leader, the AI Program Lead serves as the end-to-end functional and technical subject matter expert. The role requires practical depth across data ingestion, agent orchestration, integrations, automation, and user interfaces. Delivery is accomplished by directing implementation teams; personally coding or building solutions is not a core responsibility.

• Go All In. Own the Outcome.
• Be Direct. Be Respectful. Be Authentic.
• Grow with Purpose.
• Think Bold. Execute Smart.
• Make Space for Everyone.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Requirements

• Manage the integrated delivery plan for all AI pilots and projects, including scope, milestones, estimates, dependencies, resource needs, risks, and stakeholder communications.
• Coordinate developers, data specialists, infrastructure teams, business owners, and vendors; assign and clarify work within agreed resource commitments and resolve delivery blockers.
• Maintain prioritized backlogs, acceptance criteria, status reporting, and change control. Escalate resource conflicts, material scope changes, and investment decisions to the VP.
• Plan testing, demonstrations, user acceptance, release readiness, and operational handover. Track pilot findings and recommend whether to advance, revise, pause, or stop an initiative.
• Lead discovery with stakeholders to understand workflows, user needs, data requirements, constraints, and intended business outcomes; shape these into feasible scope and delivery specifications.
• Direct solution design across ingestion, preparation, retrieval, model services, agent tools and orchestration, APIs, workflow automation, and user interface buildout.
• Translate requirements into process flows, user stories, technical work packages, and testable acceptance criteria that guide developers and project teams.
• Evaluate design tradeoffs and implementation proposals with architecture, security, data, and infrastructure specialists. Ensure access controls, human oversight, evaluations, observability, and failure recovery are addressed before release.
• Maintain a solution inventory with owners, dependencies, versions, support arrangements, operating costs, lifecycle status, and review dates.
• Coordinate monitoring, incident resolution, maintenance, upgrades, model and platform changes, regression testing, and support readiness with accountable technical teams.
• Recommend application retention, enhancement, consolidation, replacement, or retirement to the VP, supported by performance, adoption, risk, technical debt, and cost evidence.
• Prepare resource and investment recommendations covering human effort, vendor costs, licensing, infrastructure, and ongoing upkeep; coordinate approved changes and retirement activities.

Benefits

• 401(K) plan with company match
• Full health benefits including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet Insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work from home options based on client’s needs
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization

Company Description

NELSON and its related affiliates are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law.