[Hiring] Application Program Manager/Account Manager @ACI Infotech

Role Description

The Application Program Manager/Account Manager will work with the customer and the rest of the team to ensure the customer's expectations are met and everything is communicated clearly to all stakeholders. They will:

• Maintain relationships with the customer and utilize customer feedback to recommend improvements.
• Coordinate meetings between all entities involved and ensure everyone is on the same page.
• Support implementation of industry-standard policies and procedures and ensure all staff follow these standards throughout the web development/document lifecycle.
• Manage all aspects of the overall project to completion.
• Work with the customer on creating service-level agreements and developing operating-level agreements for the enterprise-level web-based CMS.

Qualifications

• At least five years of experience working with a large customer of at least 500 employees.
• Good communicator with examples of ensuring customer engagement and approval during the complete life cycle of the project.
• Clear understanding of website creation best practices and industry standards.
• Examples of ensuring the team followed industry standards during a redesign of a web content management system with over a hundred web pages.
• At least three years' experience writing service-level agreements and/or operating-level agreements for a Content Management System or enterprise-level website.