[Hiring] Account Manager @The Cigna Group

Role Description

Help global employers care for their people, wherever work and life take them. In this role, you will build trusted client partnerships, guide complex health benefit decisions, and turn insight into action. You will join a team of ambitious and compassionate experts who learn, adapt, and work together to deliver better experiences and lasting growth.

• Own a portfolio of about 35 to 50 global health accounts, including mid-size and large groups, and strengthen relationships through responsive, consultative support.
• Protect and grow a book of business with about $10 million to $18 million in premium by leading renewals, spotting client needs, and shaping practical solutions.
• Create client management plans that connect goals, risks, sales opportunities, and service needs, then align internal partners around clear next steps.
• Expand the value clients receive by recommending relevant global products and services and by connecting clients with the right partners across the organization.
• Guide clients through product, process, and compliance updates with clear communication that builds confidence and supports sound decisions.
• Resolve complex concerns involving eligibility, invoicing, premiums, or service. Look for root causes, share lessons, and help improve the client experience.
• Use Salesforce and other sales tools to maintain accurate records, track progress, and support informed choices across the business.
• Deepen your expertise in global health solutions and share knowledge that helps clients, teammates, and partners succeed.

Qualifications

• At least 3 years of experience in account management, client service, sales, marketing, or another role with significant client interaction.
• Active Life, Accident, and Health license required by the state, or the ability to obtain it within the required business timeframe.
• Strong written and verbal communication skills, including the ability to lead productive meetings and present ideas with clarity.
• Ability to manage competing priorities, solve problems, and work closely with clients and cross-functional partners.
• Working knowledge of Microsoft Office, spreadsheets, databases, and sales tracking systems.

Requirements

• Bachelor's degree or equivalent work experience.
• Experience supporting global health benefits, employee benefits, insurance, or a related field.
• Experience with Salesforce and consultative selling, including renewal, cross-sell, or upsell conversations.
• Curiosity, sound judgment, and a growth mindset, with a commitment to learning from feedback and improving how work gets done.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.