[Hiring] AI Experience Designer @CAI

Role Description

We are looking for an AI Experience Designer to design and deliver human-centered AI interaction experiences including prompts workflows, feedback loops, and AI-enabled tools. This position will be full-time and remote.

What You’ll Do

• Design the interaction layer for AI systems including prompts workflows, feedback loops, escalation paths, and human override mechanisms.
• Own end user experience design for agentic AI systems, copilot tools, and AI augmented workflows from concept through deployment.
• Translate AI architecture into intuitive and trusted user experiences that drive adoption across business users.
• Collaborate with Applied AI Architects and cross-functional teams to align AI solutions to real world workflows and user needs.
• Facilitate workshops and working sessions with stakeholders to gather requirements, validate use cases, and test interaction models.
• Design onboarding experiences and adoption pathways to support AI enablement across the organization.
• Develop prompt frameworks and contribute to prompt engineering standards and best practices.
• Create user-facing materials including playbooks, guides, and workflow documentation.
• Monitor adoption signals, gather feedback, and continuously improve AI experiences.
• Produce design artifacts such as wireframes, journey maps, workflow diagrams, and interaction flows while ensuring alignment with governance and compliance requirements.

Qualifications

• 5+ years of experience in UX design, product design, service design, or a related human-centered discipline.
• Experience designing AI powered or AI augmented products and workflows.
• Hands-on experience with prompt engineering for large language models in real-world environments.
• Strong systems thinking with the ability to design multi-step AI workflows and human AI interaction models.
• Experience driving adoption and behavior change, not just usability.
• Strong facilitation and stakeholder engagement skills across technical and business audiences.
• Proficiency with design tools such as Figma, Miro, or similar platforms.
• Ability to produce clear and actionable design artifacts in fast-moving environments.
• Experience designing accessible solutions aligned to WCAG standards.
• Bachelor’s degree in a related field or equivalent combination of education and experience.

Requirements

• Experience designing AI solutions within enterprise environments.
• Familiarity with agentic AI systems and human-in-the-loop interaction models.
• Experience using tools such as ChatGPT, Microsoft Copilot, or similar in a professional setting.
• Background in change management, organizational design, or learning experience design.
• Familiarity with public sector or regulated environments including FedRAMP or NIST.
• Experience building scalable design systems, prompt libraries, or reusable interaction patterns.
• Experience working in consulting or professional services delivery models.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement account access.
• Paid time off.
• Paid sick leave and/or other paid time off as provided by applicable law.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements.

Salary

The pay range for this position is $120,000 - $135,000 per year. Exact compensation may vary based on several factors, including location, experience, and education.