[Hiring] AI Adoption Lead @Insentra

Role Description

We are looking for an AI Adoption Lead to shape how enterprise clients turn AI investment into lasting business value. You will own the adoption experience across our AI Momentum programme, partnering with executive sponsors and client teams from initial alignment through to measurable, sustained outcomes. AI Momentum is our five-phase, platform-agnostic AI adoption programme, taking organisations from opportunity discovery through to embedded, measurable AI capability at scale.

This role exists to protect and grow our existing client base whilst ensuring AI adoption actually happens, not just deployment. Your main responsibilities include:

• CLIENT-FACING
  • Design and lead the full change and adoption programme for each AI Momentum client engagement
  • Build and sustain executive sponsor commitment, helping leaders align around a clear and consistent AI narrative
  • Assess organisational readiness before every engagement, identifying stakeholder perspectives, decision-making dynamics and cultural factors that may influence adoption
  • Recruit, develop, and sustain internal champions who carry the programme when the engagement team is not in the room
  • Build engagement strategies that reach every level of the organisation, from frontline to board, with messaging calibrated to each audience
  • Design and lead executive workshops, leadership alignment sessions, town halls, and adoption events
  • Identify stakeholder concerns early, understand their underlying causes and design targeted support before they affect adoption outcomes
  • Define success metrics at the outset of every engagement, track behaviour change (not just tool usage), and report outcomes directly to client executives
• PROGRAMME OWNERSHIP
  • Lead AI Accelerate end-to-end: the structured change management programme that turns initial engagement into sustained adoption, measurable value and opportunities for an ongoing client partnership
  • Own AI Operate end-to-end: ongoing support, maintenance, and continuous development of agentic outcomes
  • Establish champion networks, baseline adoption metrics, and executive cadence in the first eight weeks of every engagement
  • Build the ROI narrative that anchors renewal and expansion conversations from month seven onward
• INTERNAL
  • Shape the adoption narrative in proposals, respond to client questions about change methodology, and present the programme with conviction in sales meetings
  • Build and refine AI Momentum's adoption methodology; codify what works into repeatable playbooks
  • Raise the change and adoption literacy of the broader AI Momentum team
  • Own AI Accelerate motion (Monthly client engagement and retention contribute directly to renewal and expansion conversations)

Qualifications

• Enterprise Change Leadership: Proven experience leading large-scale transformation programmes across complex organisations, with clear accountability for adoption or change outcomes.
• Large-Group Communication: Confident and engaging when communicating with groups of 50–500 people. Designs and facilitates town halls, roadshows and events that encourage participation, build understanding and create momentum.
• Adoption Measurement: Defines adoption metrics before deployment. Tracks behaviour change, not just tool usage. Builds reporting that drives renewal.
• Commercial Awareness: Understands the link between adoption outcomes and recurring revenue. Comfortable with commercial accountability.
• Stakeholder Mapping and Coalition Building: Understands influence, decision-making relationships and stakeholder needs. Engages sponsors, advocates and constructive sceptics early, building coalitions that continue beyond the engagement.
• Stakeholder Engagement and Change Readiness: Identifies the underlying causes of concern or uncertainty and responds with targeted engagement, support and communication rather than a one-size-fits-all plan.
• Multi-Geography Capability: Able to operate at executive level across AU, UK, and US markets. Understands the cultural calibration each requires.

Benefits

• ONE TEAM ONE DREAM: We want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world.
• Dare to be Different: We celebrate differences every day and are a flexible workplace looking for passion and innovation in our crew.
• HITACES: We live our values of Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence (HIT ACES) internally and with our partners and their clients.
• INSENTRA CREW: We care deeply for our crew's well-being and their professional and personal growth.
• Diversity and Inclusion: We are an Equal Opportunity Employer and value diversity in both backgrounds and experiences.
• FLEXIBILITY: We believe that innovation can happen anywhere and our flexible work environment means, where feasible, you choose where you work.
• PARTNEROBSESSED: Since 2010 we have grown a channel services business delivering across 27+ countries exclusively through the partner channel.

Location

Remote. Located in Australia.