[Hiring] Wellness Success Manager @Spectrum.Life

Role Description

We are looking for a Wellness Success Manager who will play a pivotal role in delivering impactful, market-leading wellness programmes for high-profile clients. Acting as a trusted partner, you’ll manage key relationships, oversee programme delivery, and use data-driven insights to shape innovative wellbeing strategies that truly make a difference.

This is a dynamic, client-facing role where you’ll collaborate across teams, lead stakeholder engagement, and contribute to commercial growth through client retention and new opportunities. From coordinating events and campaigns to analysing trends and driving continuous improvement, you’ll be at the heart of supporting seamless, engaging wellbeing experiences.

We’re looking for a proactive, detail-oriented professional with account management experience, event coordination, excellent communication skills, and a genuine passion for wellbeing. If you thrive in a fast-paced environment, enjoy building relationships, and want to help organisations support healthier, happier workforces, we’d love to hear from you.

Schedule: Monday - Friday (9am - 5pm)

Responsibilities

• Actively manage key wellness client(s) for one of our most valued insurance partners.
• Communication, relationships, MI, commercials, feedback, and general service-related discussions.
• Understand and contribute on all elements of the service delivery.
• Contribute to commercial success of the unit, including growth of contracts, bids, tenders, and retaining key clients.
• Create monthly reports for key clients' engagement, trends, and successes/challenges.
• Keep knowledge/CPD up to date through continued research and commitment to learning.
• Administrative duties to support delivery of communications and all aspects of event management.
• Be a figurehead and inspiration for other team members, offering support and guidance when needed.
• Work closely with other parts of the business to improve our wellness proposition based on insights and trends.
• Lead and manage relationships with internal and external stakeholders.
• Oversee and monitor trends and successes around existing programmes with specific clients.
• Develop strategies in collaboration with our partners around wellbeing delivery for your set clients.
• Leverage the experts available through our partners for optimal delivery.
• Support specific wellness clients in the development of programmes through onsite/remote workshops and scoping meetings.
• Support our partners' corporate sales teams in the presentation and delivery of our wellness offering.
• Deliver a single point of contact on all wellness services to specific clients.
• Become an expert on all our key partner’s wellness and screening services.
• Manage a specific set of clients through their operational delivery of wellness programmes.
• Build and maintain strong client relationships.
• Build and maintain a strong Account Manager/BDM relationship.
• Coordinate our strategic partners' service providers' activities.
• Provide a connected programme across all service providers.
• Ensure seamless booking of third-party providers.
• Promote programmes through communications, campaigns, and more.
• Data collection and reporting on programme effectiveness in conjunction with account manager/BDM.
• Manage centralised reporting and feedback across all providers.
• Stay abreast of the latest developments in workplace wellbeing.
• Any other requests deemed required by the business to support wider departmental goals and objectives.

Qualifications

• A Customer Focused Attitude to deliver best in class.
• The ability to work on own initiative and to complete tasks efficiently and to a high standard of accuracy.
• Excellent administrative and customer service skills.
• A problem solver and a self-starter.
• Experience using CRM/Salesforce or task management software.
• Adaptability to software and systems.
• Proficient in MS Office Suite.
• Excellent verbal and written communication skills.
• Experience working in a corporate business environment.
• Account Coordination/Account Management experience essential.
• Exposure in delivering Health & Wellbeing consultancy services.
• Strong operational background.
• Strong communication with stakeholders of all levels.
• Excellent attention to detail.

Requirements

• Experience working in a similar role/or industry (desirable).
• Health Promotion expertise (desirable).
• Experience with ADOBE (desirable).
• A degree is not essential, but you must have the ability to learn technical skills, build relationships, ensure effective communication, and adopt a team approach.
• Experience in Event Planning (desirable).
• A keen interest in wellbeing and supporting clients' wellbeing agendas.

Benefits

• Full-time permanent contract.
• Competitive salary commensurate with experience plus 10% Quarterly Quality Award + Employee Benefits.
• Flexible remote work environment, allowing you to work from anywhere in ROI.
• 25 days of Annual Leave.
• 24/7 EAP and a wide range of health and wellbeing supports.
• Extensive list of employee perks and benefits: View here .