[Hiring] Virtual Assistant - Client Services Manager @We Clone You

Role Description

We are currently looking for a motivated Virtual Assistant with expertise in administrative / executive assistance to join our client's team and take their operations to the next level.

• Support daily account management by working closely with an Account Director and serving as a key point of coordination across clients, internal teams, creative partners, and vendors.
• Manage multiple client projects and media campaigns simultaneously, ensuring timelines, deliverables, and deadlines remain on track.
• Assign tasks, monitor progress, and coordinate execution across digital teams, creative partners, media partners, and vendors.
• Oversee campaign launches across digital and traditional media channels, including Meta, influencer, and other paid media initiatives.
• Monitor campaign pacing and execution to ensure campaigns are running according to plan, budget, and strategy.
• Review campaign assets and specifications to help ensure correct formats and sizes before launch.
• Create presentations and proposals and compile research to support client accounts and campaign initiatives.
• Monitor campaign performance, analyze data, and identify opportunities to support campaign optimization.
• Prepare and lead regular client-facing digital performance reporting, communicating key metrics, results, and relevant campaign insights.
• Maintain strong client relationships through proactive communication, reliable follow-through, and excellent service.
• Support client retention by identifying needs, addressing issues proactively, and ensuring a consistently positive client experience.
• Assist with media trafficking, trading, reporting, and billing processes to ensure accuracy and timely execution.
• Maintain organized project documentation and task management systems to ensure campaign details and responsibilities are clearly tracked.
• Help prevent operational errors by carefully reviewing campaign details, deadlines, assets, and deliverables throughout execution.

Qualifications

• Previous experience in Client Services, Account Management, Project Management, Media, Advertising, Marketing, or a similar client-facing role.
• Strong organizational and project management skills with the ability to manage multiple campaigns and priorities simultaneously.
• Excellent attention to detail, particularly when managing campaign timelines, assets, budgets, and deliverables.
• Strong client-facing communication skills and the confidence to communicate professionally with clients, partners, and internal teams.
• Ability to work cross-functionally with digital teams, creative partners, media partners, and vendors.
• Experience tracking projects, assigning tasks, and ensuring deadlines and deliverables are completed accurately and on time.
• Ability to interpret campaign performance data and contribute to optimization decisions.
• Proactive and accountable working style with strong follow-through.
• Strong written and verbal English communication.
• Comfortable learning new technology, reporting platforms, and media systems.
• Ability to work independently while collaborating closely with a small, fast-moving team.

Benefits

• Work from home.
• Payment in dollars per working hour (40-hour week).
• Starting salary between $6 - $12 per hour depending on your experience, with room for raises based on performance.
• A workplace that values its people.
• Professional development opportunities to grow your career.
• Be part of a supportive team that values your input and achievements.
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients.