[Hiring] Vice President of General Liability Claims @Reserv

Role Description

As Vice President of General Liability Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our SVP and will oversee a General Liability claims team specializing in multiple general liability sector claims for numerous clients.

• Drive strategy, establish an effective structure, and develop and enforce compliant internal policies and procedures.
• Focus on talent acquisition and continuous improvement to guarantee exceptional service delivery and customer satisfaction.
• Collaborate closely with Product and Engineering teams to provide feedback and identify technology and process improvements.

Qualifications

• 15 years of on-point technical experience managing teams of 75 or more employees.
• 20 years minimum in P&C claims.
• Experience building and iterating on process and technology in a fast-paced environment.
• Extensive knowledge of all types of General Liability claims; Commercial and residential premises, bar and restaurant, construction, construction defect, NYLL, products, distribution, warehousing. Coverage B experience is a plus.
• Strong litigation management leadership skills; JD a plus.
• Knowledge of Professional Lines claims is a significant differentiator.
• Deep understanding of coverage and contracts with emphasis on risk transfer.
• Ability to synthesize and draw conclusions from data sets; action on the data and drive results.
• Demonstrated track record of enhancing organizational efficiency and effectively managing the recruitment, retention, training, and growth of Claims professionals (in a remote environment preferred).
• Experience collaborating with an executive team to plan and execute on strategy.

Requirements

• Customer Centric: Prioritize the needs of customers, ensuring exceptional service delivery.
• Data Obsessed: Leverage data to inform and support decision making.
• Strategic Thinker: Analyze complex situations and develop innovative strategies.
• Collaborative: Foster strong relationships with internal and external stakeholders.
• Resilient: Remain composed and adaptable in the face of challenges.
• Results-Driven: Achieve measurable results and set ambitious goals.
• Empowering Leader: Inspire and mentor your team to reach their full potential.
• Analytical: Use data-driven insights to make informed decisions.
• Ethical: Demonstrate high ethical standards and integrity.
• Sense of humor: Acknowledge the challenges of claims with a light-hearted approach.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment.