Telephone and Video Counsellor @CO403 TELUS Health (UK) Ltd.

[Hiring] Telephone and Video Counsellor @CO403 TELUS Health (UK) Ltd.

Feb 28, 2025 - CO403 TELUS Health (UK) Ltd. is hiring a remote Telephone and Video Counsellor. 💸 Salary: unspecified. 📍Location: Ireland.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing short-term counselling sessions via both telephone and video calls using a brief solution focused model.

Provide assessments and short-term counselling using a brief solution focused model
Refer clients to appropriate internal and external resources as required
Complete detailed case notes for all clients and submission of files as per clinical policy
Meet objectives as defined by Clinical Management
Undertake E-Learning modules and trainings on a regular basis
Use of computer systems for booking client appointments and retrieving relevant organizational information
Keep up to date on relevant regulatory and legislative developments
Participate in monthly one to one with clinical supervisor
Participate in weekly team meetings including professional development opportunities
Attend regular external supervision with a qualified clinical supervisor

Qualifications

Hold a minimum of a Diploma Level 5 in Counselling or equivalent (which involved completing 100 hours in an organizational placement)
A minimum of 3 years post qualifying experience working with clients
Have completed minimum 450 clinical hours (not assessment hours)
Registered membership with a professional association such as IACP or equivalent
Previous assessment and short-term counselling experience
Experience working in a brief solution focused counselling model together with telephone/video counselling experience
Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
Good clinical judgement and understanding of responsibilities regarding confidentiality
Strong work ethic and professionalism
Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills
Computer literacy (MS Word, Excel, Outlook, MS Teams, One Note, SoftPhone etc.)

Benefits

Pension
Private Medical Insurance including Digital GP
Dental Plan
Life Insurance
Group Income Protection
24 days annual leave and two extra wellbeing days per year, in addition to bank holidays
Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
EAP support provided in a fully confidential manner

Professional Development

Opportunity to develop a variety of professional skills
Address constructive, interesting, and rewarding challenges
Diversity of clients and problems encountered will allow rapid skill development as a clinical practitioner
Opportunity to share clinical knowledge with a multidisciplinary team of clinicians from various fields
Career advancement opportunities for those demonstrating excellence in their work

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Ireland
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Telephone and Video Counsellor @CO403 TELUS Health (UK) Ltd.

All others

Salary 💸 unspecified	Remote Location Ireland
Job Type full-time	Posted Feb 28, 2025

️

📍	Be aware of the location restriction for this remote position: Ireland
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.