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Telephone and Video Counsellor @CO403 TELUS Health (UK) Ltd.

[Hiring] Telephone and Video Counsellor @CO403 TELUS Health (UK) Ltd.

Feb 28, 2025 - CO403 TELUS Health (UK) Ltd. is hiring a remote Telephone and Video Counsellor. 💸 Salary: unspecified. 📍Location: Ireland.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing short-term counselling sessions via both telephone and video calls using a brief solution focused model.

  • Provide assessments and short-term counselling using a brief solution focused model
  • Refer clients to appropriate internal and external resources as required
  • Complete detailed case notes for all clients and submission of files as per clinical policy
  • Meet objectives as defined by Clinical Management
  • Undertake E-Learning modules and trainings on a regular basis
  • Use of computer systems for booking client appointments and retrieving relevant organizational information
  • Keep up to date on relevant regulatory and legislative developments
  • Participate in monthly one to one with clinical supervisor
  • Participate in weekly team meetings including professional development opportunities
  • Attend regular external supervision with a qualified clinical supervisor

Qualifications

  • Hold a minimum of a Diploma Level 5 in Counselling or equivalent (which involved completing 100 hours in an organizational placement)
  • A minimum of 3 years post qualifying experience working with clients
  • Have completed minimum 450 clinical hours (not assessment hours)
  • Registered membership with a professional association such as IACP or equivalent
  • Previous assessment and short-term counselling experience
  • Experience working in a brief solution focused counselling model together with telephone/video counselling experience
  • Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
  • Good clinical judgement and understanding of responsibilities regarding confidentiality
  • Strong work ethic and professionalism
  • Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills
  • Computer literacy (MS Word, Excel, Outlook, MS Teams, One Note, SoftPhone etc.)

Benefits

  • Pension
  • Private Medical Insurance including Digital GP
  • Dental Plan
  • Life Insurance
  • Group Income Protection
  • 24 days annual leave and two extra wellbeing days per year, in addition to bank holidays
  • Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
  • EAP support provided in a fully confidential manner

Professional Development

  • Opportunity to develop a variety of professional skills
  • Address constructive, interesting, and rewarding challenges
  • Diversity of clients and problems encountered will allow rapid skill development as a clinical practitioner
  • Opportunity to share clinical knowledge with a multidisciplinary team of clinicians from various fields
  • Career advancement opportunities for those demonstrating excellence in their work

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Before You Apply
📍 Be aware of the location restriction for this remote position: Ireland
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Back to Remote jobs  >   All others
Telephone and Video Counsellor @CO403 TELUS Health (UK) Ltd.
All others
Salary 💸 unspecified
Remote Location
Ireland
Job Type full-time
Posted Feb 28, 2025
Apply for this position Unlock 52,180 Remote Jobs
📍 Be aware of the location restriction for this remote position: Ireland
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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