[Hiring] Technical Solution Engineer @PTC

Role Description

As a customer success team member, the Technical Solution Engineer is responsible for delivering the technical aspects of a customer’s implementation in a timely and professional manner to the customer’s ultimate satisfaction. These requirements include migrating PLM/QMS data to and from Arena and providing guidance on the Arena API to customers. We seek people who can develop and propose creative ways to develop and deliver technical solutions. The ideal candidate will be detail-oriented and process-oriented and able to handle multiple projects concurrently.

A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus.

Day-To-Day:

• Analyze, cleanse, format data provided by the customer and import into Arena
• Extract data from Arena for delivery to a customer
• Provide Arena API guidance to customers
• Gather technical requirements from a customer and develop an LOE and time estimate for that project
• Participate in internal projects that increase process efficiency or increase customer delight

Qualifications

• Ability to problem solve, achieving goals by overcoming obstacles
• Inspect, cleanse, transform, and model data with the goals of:
  • Identifying and removing/transforming data anomalies
  • Consolidating and standardizing data format
  • Supporting discussions and decision-making with the customer
• Advanced skills with ETL, SQL/MySQL, VBA, REST API (RESTful framework), JSON, SOAP, GraphQL, XML, Microsoft Excel, stored procedures or other data tooling
• The ability to work with multiple sets of data from different customers with different timelines
• Ability to effectively communicate in English

Requirements

• Experience with PLM, QMS, MCAD, ERP, etc.
• Expertise with a variety of data tools and technologies including:
  • VBA (Excel and Microsoft Access)
  • SQL
  • REST API (RESTful framework)
  • JSON
  • SOAP
  • GraphQL
  • PDX
  • XML
  • Java and/or Python would also be a plus
• Experience with big datasets is a plus
• Experience with collaboration tools like JIRA, Teams, Confluence, and/or Salesforce is a plus

Benefits

• Anticipated annual salary range for this position is between $66,500 - $122,000
• Actual compensation may vary based on a candidate's skills, qualifications, experience, and location
• Eligible for a performance-based bonus
• Opportunity to become a PTC shareholder through our employee share purchase program (ESPP)
• Medical, dental and vision insurance
• Paid time off and sick leave
• Tuition reimbursement
• 401(k) contributions and employer match
• Flexible spending accounts
• Life insurance and disability coverage
• Generous commuter subsidy for office-assigned employees