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Technical Optimisation & Support Specialist
@RateHawk
[Hiring] Technical Optimisation & Support Specialist @RateHawk
Feb 25, 2025 - RateHawk is hiring a remote Technical Optimisation & Support Specialist. 💸 Salary: unspecified. 📍Location: Bulgaria.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a detail-oriented Technical Optimisation & Support Specialist to assist with complex API integrations and technical troubleshooting. This role will play a critical part in ensuring the seamless operation of our direct supply connectivity by optimising switch platforms, managing connectivity feeds, and supporting chains post-LIVE to maximize performance.
- Assist with API integrations and troubleshooting, ensuring smooth technical connections between ETG and switch platforms such as SynXis and Derbysoft.
- Optimise switch platforms by identifying areas for improvement in integration and performance.
- Collaborate with internal stakeholders, including the Chains team and Connectivity teams, to improve traffic and enhance the effectiveness of direct supply connections.
- Understand and manage feed configurations, ensuring that all connections are correctly set up and functioning as intended.
- Monitor performance metrics related to connectivity, providing regular reports and insights to senior leadership.
- Support the Chains team in optimising L2B (Look-to-Book) ratios, identifying areas where connections can be improved for better conversion.
- Ensure correct distribution based on contractual obligations, monitoring feeds to apply necessary bans and adjustments when required.
- Troubleshoot connectivity issues and provide technical support to internal teams and partners to resolve API-related challenges.
- Maintain documentation related to feed management, troubleshooting steps, and best practices to support efficient processes.
Qualifications
- Minimum of 2 years of successful experience in API integrations and troubleshooting within a wholesaler/OTA environment.
- Demonstrated experience in market analysis and strategy development, used to data-driven decision-making, metrics-driven and good with numbers.
- Basic understanding of switch platforms such as SynXis, Derbysoft, and other connectivity solutions.
- Detail-oriented mindset, ensuring accuracy in feed management and optimisation.
- Good communication skills to collaborate effectively with internal stakeholders and external partners.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Fluent in English.
- Knowledge of travel distribution systems, direct supply connectivity, or channel management is a plus.
Benefits
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off - an extra non-working day without loss of compensation.
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| 📍 | Be aware of the location restriction for this remote position: Bulgaria |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Bulgaria
|
|
Job Type
full-time
|
Posted
Feb 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Bulgaria |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
