[Hiring] Technical Director, Claims @Nationwide

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

As a Technical Director, you'll direct claims coverage and strategy by line of business or risk for Commercial, E&S, and Specialty. You'll drive technical oversight of claim matters by providing meaningful and effective consultative guidance, contributing to the Claims Division attainment of high quality claim outcomes.

Key Responsibilities:

• Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation.
• Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions.
• Maintains a high level of technical knowledge related to industry changes and trends.
• Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions.
• Collaborates with Claims, participates in round tables, and approves coverage letters.
• Provides technical coverage guidance to internal business partners.
• Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.
• Collaborates on the design and facilitation of identified technical coverage training needs.
• Develops strategic responses to court cases against Nationwide and Nationwide policyholders.
• Analyzes claims results and makes recommendations to Claims Directors on process and workflow improvements.
• Delivers a positive customer service experience to internal and external customers.
• Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.
• May perform other responsibilities as assigned.

Qualifications

• Undergraduate degree or post-graduate studies preferred.
• Legal degree desired.

Requirements

• Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred.
• Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues.
• Proven experience handling and/or managing high severity, complex claims, and litigation.
• Specific experience in a particular line of business may be required by the hiring business unit.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.