[Hiring] Director Operations @BCD

Role Description

In this role, you will drive our centralized service strategy by ensuring our services continue to best meet the needs of BCD Travel and our customers. You will be responsible for defining and designing processes for these teams that best support our evolving operational service strategy including both shared and dedicated support teams.

• Set the department goals and direction to support the achievement of the organization's goals
• Communicate and educate commercial and operations teams on the scope of work, service strategy, and deliverables
• Manage all aspects of the operation budget, including forecasting and budget planning, and performance against budget
• Provide effective succession planning, career development support, and retention of team
• Apply industry knowledge to provide direction on best practices, identify and implementation of operational improvements
• Manage KPIs, coach, mentor and develop teams to ensure optimal performance to goals

Qualifications

• Prior experience leading a customer service organization
• Thorough knowledge of the travel industry, fares, and markets
• Excellent oral and written communication skills in English
• Ability to manage multiple tasks effectively simultaneously
• Ability to lead – setting direction, developing teamwork and collaboration, and achieving results through others
• Capable of problem-solving – anticipating, analyzing, and resolving issues at both a strategic and tactical level
• Through knowledge and proficiency in Microsoft Office applications

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

Company Description

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel.

• Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services.
• In 2025, BCD achieved $24.4 billion in sales.