[Hiring] Area Operations Manager @SouthState Bank

Role Description

The Area Operations Manager (AOM) is responsible for all tasks and challenges encountered in the operation of their assigned position. This individual works closely with branches providing support, guidance, and training to ensure soundness is maintained through adherence to operational policies and procedures. This individual is a professional and personable leader committed to SouthState Banks strategic priorities and exemplifies our Core Values.

Essential Functions

• Ambassador of the SouthState Cultural Cornerstones and Core Values
• Extensive understanding of Consumer Bank operations, including bank policies and procedures, government regulations, and service and operational standards.
• Participate in various process improvement, new product or service workshops and committees, as needed.
• Monitor and analyze branch performance through Scorecard Reporting, including operational losses, CIP/IDV Exceptions, and policy and procedure violations.
• Ensure policies, procedures, and processes are highly customer-centric in thought and delivery.
• Act as a resource to the Consumer Bank to resolve customer issues in a timely manner.
• Ensure branches complete the Branch Internal Review Checklist (BIRC), including review of the Cash Count Summary Sheet.
• Retail Internal Control Review (RICR) Support: Coaching and Training, meeting with Branch Internal Control Specialist (BICS) Team prior to RICR exit with branch.
• Tier 2 Operational Support: Policy/Procedure Questions and research.
• Operational Voice of the Branch.
• Partnership with Regional Area Managers (RAMs) and attendance of Market Meetings.
• Operational Scorecard Reporting: Researching processes to determine corrective action required based on non-adherence to policies and/or procedures.
• Conversion Support, Consolidations/Relocations, and New Branch Support.
• Business Continuity Support: Branch Offline and incident Management.
• Monitor CIF/IDV Reports and research Out of Balance Conditions.
• Other duties as needed or assigned.

Qualifications

• Education: High School Education
• Experience: 5+ years in front line banking experience, both Teller and New Accounts processes preferred.
• Management Skills and experience preferred (Indirect Leadership skills required).
• Certifications/Specific Knowledge: Proficient in Excel, Word, PowerPoint, and Microsoft Outlook as a minimum.

Requirements

• Must be able to effectively access and interpret information on computer screens, documents, and reports.
• This position requires long periods of time in front of a computer, which can be done sitting or standing as needed.
• This position may require bending and reaching.

Work Environment

• Telecommuting roles must have a secure home office environment free from background noise and distractions.
• Must have a reliable private internet connection that is not supplied by cellular data (hot spot); cable or fiber connections are preferred.
• Requirements are subject to change as new systems and technology are delivered.
• Travel may be required, as needed.

Company Description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.