[Hiring] Team Lead, Website Onboarding @Housecall Pro

Role Description

As a Team Lead, Website Onboarding, you balance team management with individual contribution. You have expertise in overseeing and coordinating the onboarding process for our service professionals' (our Pros') websites, and use your knowledge to develop and grow others. You strive for excellence in ensuring the efficient and accurate onboarding of clients onto our platform. You consider yourself a leader, have excellent time management skills, and are always looking to improve processes. You bring a strategic mindset, exceptional organizational skills, and empathetic leadership to help better our team and improve the lives of our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

• Supervise and lead a team of website onboarding specialists, providing guidance and support
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency
• Serve as an escalation point for complex client inquiries or issues related to website onboarding
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction
• Stay informed about industry trends, web technologies, and best practices for website development
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets

Qualifications

• 1+ years experience in administrative work or data input
• 1+ years experience in full-time customer facing experience
• 2+ years experience in creating websites using web design software (i.e. Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years experience leading or mentoring others
• High School Diploma or equivalent work experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

Requirements

• Proven leadership experience in guiding a team through the website onboarding process
• Continuous learning and staying updated on changes in web technologies and industry standards
• Demonstrated ability to optimize processes and enhance team efficiency
• Customer-focused mindset with a dedication to delivering exceptional service
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Benefits

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from