[Hiring] Team Lead @CPSI

Role Description

The Team Lead - Acute Billing Operations is responsible for day‑to‑day operational performance and execution for assigned clients, serving as the primary operations liaison between client facilities and internal delivery teams. This role focuses on tactical revenue cycle outcomes, ensuring accurate reporting, effective communication, and consistent execution across full-cycle claims processing (billing, follow‑up, collections, denials, and claim resolution workflows).

This position is accountable for operational monitoring and client relationship management. The Team Lead translates client needs into clear operational priorities, monitors key performance indicators, identifies risks and trends, and supports timely issue resolution to protect cash, A/R performance, and client satisfaction.

The role also provides operational mentorship to staff by reinforcing daily best practices, supporting training and performance efforts, and helping remove execution barriers. Success is measured by client retention, escalation volume, and core revenue cycle performance indicators.

These goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

Qualifications

• Experience leading/managing a team of 5-10 direct reports (Claims Billers)
• 5+ years of experience in acute hospital revenue cycle functions with strong exposure to full-cycle billing and follow-up/collections and claim resolution
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows
• Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions
• Strong client-facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly
• Excellent critical thinking, organizational, and time-management skills with strong attention to detail, accuracy, and follow-through
• Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort working across multiple systems and reporting outputs
• Bachelor’s degree or equivalent combination of education and relevant experience

Requirements

• 2+ years Medicare hospital billing experience and/or demonstrated expertise with government payers (Medicare/Medicaid)
• Experience supporting hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner, or comparable tools)
• Advanced revenue cycle analytics capability (e.g., trending denials/underpayments, operational KPI reporting, dashboard interpretation)
• Prior experience in a role requiring client management, escalations, service recovery, and cross-functional coordination
• Exposure to invoicing processes, contract compliance validation, and operational performance governance

Company Description