[Hiring] Team Lead @CQ Fluency

Role Description

We are looking for a Team Lead who will be responsible for leading the project management team in the successful implementation of sustainable, large-scale translation accounts. Additionally, you will have exemplary customer-facing skills and work directly with clients to understand their challenges and help develop scalable solutions.

• Supervision and leadership of project management team(s) consisting of project managers and project coordinators
• Coach team members to grow professionally through teaching and mentoring initiatives
• Oversee the development of high-level project plans and workflows, provide up to date leadership reports and status updates
• Serve as a subject matter expert, understand complex translation needs for each client and build best practices
• Manage process performance, project delivery and risk assessment within the framework of an ISO 9001 and ISO17100 certified quality management system
• Develop cross training plans for project managers to ensure resources are readily available as needed
• Work with Vendor Management to proactively identify resource needs and validate the quality of linguists
• Participate in RFPs and client meetings
• Provide weekly, monthly and quarterly reporting on all aspects of project plans and business unit

Qualifications

• Minimum ten years of experience in translation industry in a client-centric environment
• Strong leadership skills, experience in coaching and managing
• Ability to develop systems and processes
• Demonstrate success in managing large scale accounts as main point of contact
• Outstanding verbal and written communication skills
• Verbal and written fluency in a foreign language a plus
• Four-year college degree from an accredited institution, Master or MBA a plus
• Advance computing skills, Microsoft Office, including experience with CAT tools

Company Description

At CQ Fluency, we lead with understanding — it's both our mission and our mindset. We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives. We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep. And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity. At CQ Fluency, we don't just translate language — we translate understanding into action, bridging people, cultures, and healthcare systems so that communication becomes care. We believe that when people are understood, outcomes improve — for our clients, our members, and our team.