[Hiring] Systems Analyst III @LifeWorks

Role Description

The Associate Implementation Analyst plays a key role in designing and configuring our benefits solutions for clients. You'll partner with senior team members to translate business requirements into technical configurations, troubleshoot issues, and deliver high-quality implementations. You'll demonstrate strong technical problem-solving, clear communication, and initiative in a collaborative environment.

• Benefits Implementation: Configure proprietary software and implement client solutions using our established tools and methodologies.
• Client & Internal Support: Provide maintenance and technical support to existing clients and internal benefits teams, resolving issues with clear explanations and structured resolutions.
• Requirements Analysis & Design: Analyze business requirements and develop configuration designs that align with client needs.
• Quality & Delivery: Set high standards for your own work, meet project schedules, provide realistic estimates, and deliver on commitments.
• Team Collaboration: Work as an active member of the implementation team, providing constructive feedback to colleagues and fostering a collaborative work environment.
• Professional Development: Attend training sessions to build knowledge of industry trends and enhance technical capabilities.
• Operational Excellence: Maintain punctuality, responsiveness, achieve billable hour targets, and support special projects as needed.

Qualifications

• Bachelor's degree in IT or equivalent work experience (5+ years in IT, systems configuration, or implementation).
• Proficiency in SQL and MS SQL Server (mandatory).
• Hands-on experience with ASP, ASP.NET, HTML, and JavaScript.
• Demonstrated experience with proprietary object-oriented configuration tools.
• Ability to read and interpret technical documentation.
• Ability to review logs and troubleshoot issues systematically.

Requirements

• Approach problems systematically—breaking down complex issues, analyzing root causes, and thinking through solutions logically.
• Apply strong technical acumen to hands-on debugging, reading logs, and troubleshooting issues independently.
• Communicate technical information clearly to both technical and non-technical audiences, ensuring understanding and clarity.
• Manage time effectively and juggle multiple concurrent projects without losing focus on quality or deadlines.
• Take initiative to seek clarification and assistance when needed, continuously learning and adapting to new tools and methodologies.
• Demonstrate reliability and adaptability when priorities shift.
• Contribute to a positive team environment aligned with our corporate values.

Benefits

• Salary Range: 58,100K - 83,000K.
• Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience.
• We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.
• We're open to discussing competitive compensation packages tailored to your experience level and expertise.