[Hiring] Systems Analyst I @Velera

Role Description

The Systems Analyst I will help businesses increase their output and enhance their profitability by improving their IT systems and applications. They should be able to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions. This role partners closely with teams across the Enterprise to ensure that the IT services are provided as agreed between the Service Provider(s) both internal and external and the Customer.

• Assesses existing IT solutions, analyzes their functionality, efficiency and productivity, and helps organizations design, develop and implement new technical solutions.
• Handles technical support tickets and helps users solve their problems and identify solutions to implement.
• Creates and maintains system documentation.
• Proactively pursues development opportunities and shows expected progress on learning plan.
• Creates an environment that promotes end-user self-sufficiency.
• Recognizes probable conflicts and integrates diverse data elements and sources.
• Produces innovative solutions for a variety of complex problems.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering and Information Management or equivalent combination of education and experience required.
• 1-3 years of experience supporting users through technical support of the applications, developing procedures and reporting tools, facilitating and coordinating training and other technical support.
• Three (3) years of experience in financial services strongly preferred.
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred.
• Ability to read SQL queries is very helpful.
• Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Company Description

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.