[Hiring] System Support Specialist III @North Wind Group
Feb 08, 2025 - North Wind Group is hiring a remote System Support Specialist III. 💸 Salary: competitive pay and benefits package. 📍Location: USA.
Role Description
The Systems Support Specialist is a technical writing and business process improvement role. The Systems Support Specialist provides support and works with the entire organization, assisting with various documentation assignments, technical writing and other project activities within the organization. The Systems Support Specialist will help drive this evolution by supporting the managers, project managers and software engineers with all phases of Information Technology work and deliverables.
- Provide documentation support including development and writing of IT documents
- Analyze the organization's documents and documentation process
- Assist with all aspects of documentation within the projects and organization
- Develop and maintain positive working relationships with the Information Management team and customers
- Communicate effectively, verbally and in writing
- Exercise sound judgment and discretion
Typical duties and responsibilities could include:
- Analysis and verification of all required IT project documentation
- Assist and initiate the writing of all software lifecycle documentation
- Business process analysis and creation of process flow charts, data flow diagrams, and system integration diagrams
- Assist and support Project Managers in customer and project meetings with requirements gathering and action tracking
- Assist with the writing of software application test scripts
- Assist and initiate the writing of user manuals
- Support document release process
- Support of required status reports and documents including weekly reports
- Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System/Environmental Management System (ISMS/EMS)
The Systems Support Specialist will work directly with all levels of software engineers, project managers, managers, and software quality engineers.
Qualifications
- Bachelor's Degree in business administration, communications, computer science or other relevant area of study
- 8+ years of experience as a technical writer
- 8+ years of technical editing experience
Requirements
- Proven technical writing experience
- Proven technical editing experience
- Proficient in the advanced use of Microsoft Windows, Word, Excel and Adobe Acrobat Professional
- Strong organizational skills, as well as working under tight deadlines
- Commitment to teamwork and collaboration
- Passionate about clear communication
- Highly self-motivated and self-directed
- Ability to identify, handle, and resolve problems quickly
- Lifelong learner who displays adaptability
- Professionalism and analytical skill around office procedures and equipment
- Ability to navigate problems and work independently
- Proven ability to learn new computer programs quickly
Special Requirements
- Must pass pre-employment background check
- Must pass pre-employment drug screening
- Applicants are required to have REAL ID ACT compliant documentation at time of hire
- Must be able to obtain and maintain at least a DOE “L” clearance
PREFERRED QUALIFICATIONS
- Experience using modern cloud collaboration environments such as Microsoft O365, Teams, and Sharepoint
- Experience developing process flow diagrams using Microsoft Visio or similar tools
- Hanford or DOE Complex Site work experience
- Experience working in a Nuclear Quality Assurance (NQA-1) or similar regulatory environment
- Familiarity with software application development and software lifecycle documentation
- Familiarity with software testing principles
Physical Demands
This position is primarily sedentary in nature. The work involves sitting most of the time, but may involve walking or standing for brief periods of time. The work may involve exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Working Environment
Works mainly in a typical office environment. The noise level in the work environment is usually quiet.
Benefits
- Competitive pay and benefits package
- Health, life, and disability insurance benefits
- 401(k) with company match
- Generous paid leave
- Tuition reimbursement for eligible employees
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive pay and benefits package
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Feb 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
