[Hiring] MS Engineer @General Datatech, LP
Apr 02, 2025 - General Datatech, LP is hiring a remote MS Engineer. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The MS Engineer provides basic technical support in a professional manner. They resolve customer issues and close tickets efficiently. They are responsible for ensuring that the customer relationship is managed through proactive customer communications by providing rapid response and guaranteeing that estimated response times are communicated up front. The Level 1 Technical Engineer is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.
- The MS Engineer works to develop and share technical solutions with customers and team members.
- Routinely interfaces with customer's technical and business team members.
- Guides customers in their decision making related to less complex situations with problem resolution or escalation to Level 2 Engineers.
- Independently uses the appropriate documentation to produce clear, concise, high quality documentation outlining issue, risks, solutions, escalations and close of request.
Qualifications
- Intermediate understanding in network design.
- Excellent verbal and written communication skills along with exceptional ability to listen and interpret.
- Excellent troubleshooting skills and ability to take direction.
- Deliver exceptional customer service.
- Provide engineering support with required technologies.
- Efficient task and incident management.
- Serve as the Services and Technical SME for GDT Managed Services Clients.
- Must have Knowledge in these Firewalls - Palo Alto, Cisco ASA, Cisco firepower and Fortinet.
Requirements
- Added advantage if anyone of below certification:
- CCNA
- ACSA
Company Description
GDT is a global IT services company that prioritizes attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results. GDT believes in the power of technology to benefit humanity. Our mission is to accelerate our clients’ business goals by providing outcome-driven IT solutions and expertise for modern platforms, networks, and cybersecurity.
- We have a 26-year heritage and a global workforce.
- Consistently recognized by our partners for our expertise across our solution stack.
- Maintain more than 450 certifications with the world’s best-known technology providers.
- Our history, knowledge, and global reach provide a foundation for developing rich, sustainable services and solutions.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
