[Hiring] Customer & Consumer Services Trainer Luxury -House of Rohl @Fortune Brands
Apr 06, 2025 - Fortune Brands is hiring a remote Customer & Consumer Services Trainer Luxury -House of Rohl. 💸 Salary: $60,000 - $99,000 usd. 📍Location: Northern America.
Role Description
The Luxury Customer and Consumer Service Trainer is responsible for developing, implementing, and facilitating training programs that enhance the knowledge, skills, and performance of our remote customer and consumer service associates. This role plays a key part in ensuring a world-class luxury service experience by equipping team members with the tools and expertise needed to deliver high-value, personalized customer interactions. The Trainer will work closely with leadership to assess training needs, create engaging learning materials, and drive continuous improvement in service quality.
This is a remote role for North America (US/Canada). Standard hours are Monday through Friday, with flexibility based on business needs.
- Design, develop, and deliver training programs focused on luxury customer and consumer service, product knowledge, and system navigation.
- Lead onboarding programs for new hires and provide ongoing education for existing associates to enhance their skills and performance.
- Ensure training aligns with luxury service standards, emphasizing personalized, high-value interactions that exceed customer expectations.
- Identify and implement best practices to improve efficiency, knowledge retention, and customer satisfaction.
- Provide individualized coaching, role-playing scenarios, and feedback to strengthen associate performance.
- Ensure training content aligns with company policies, compliance regulations, and industry best practices.
- Partner with leadership, Customer Experience, Sales, Marketing, and Product teams to align training programs with business goals.
- Track training effectiveness using key performance indicators, feedback, and data analysis to continuously refine and improve programs.
Qualifications
- Bachelor’s degree preferred. In lieu of a degree, an additional 4 years of related experience is required.
- Minimum of 3 years of experience in training, coaching, or instructional design within a customer service or luxury brand environment.
- Experience in a remote customer service or call center setting is highly desirable.
- Strong knowledge of adult learning principles, instructional design, and training methodologies.
- Exceptional communication and presentation skills, with the ability to engage and motivate associates.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Learning Management Systems (LMS).
- Must be flexible with work hours as needed to support team and business demands.
- Ability to travel as required for team meetings, training sessions, or business needs.
Requirements
- Experience training teams in a luxury service environment.
- Knowledge of CRM systems, workforce management tools, and customer service analytics.
- Certification in training, coaching, or instructional design (e.g., CPTD, ATD, or similar).
Benefits
- A reasonable estimate of the base salary range for this role is Hiring Pay Range: $60,000 USD - $99,000 USD.
- Participation in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
- Comprehensive, competitive benefits that prioritize all aspects of wellbeing.
- Robust health plans.
- Market-leading 401(k) program with a company contribution.
- Product discounts.
- Flexible time off benefits.
- Inclusive fertility/adoption benefits.
- Numerous Employee Resource Groups to support inclusivity and associates’ feeling of belonging at work.
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$60,000 - $99,000 usd
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Apr 06, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
