[Hiring] System Support Specialist @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Homeowners of America (HOAIC) System Support Specialist. In this role, you will support the accuracy, compliance, and functionality of Homeowners of America’s policy administration systems, working across licensing, testing, and end-user support functions. You will partner closely with cross-departmental stakeholders to identify system issues, communicate compliance updates, and ensure a seamless experience for internal teams and end users alike. This position plays a key part in Homeowners of America’s broader mission to deliver reliable, well-supported insurance technology, acting as a critical link between technical systems and the people who rely on them daily. If you thrive on precision, enjoy solving problems, and want to make a meaningful impact on the systems that support our business, we’d love to have you on the team.

What You Will Do As A System Support Specialist

• Perform testing across multiple environments, including development, cycle, staging, and production.
• Identify, document, and communicate system errors, compliance updates, and upcoming changes to stakeholders across departments.
• Balance and manage workload across multiple policy administration systems while meeting deadlines.
• Collaborate with internal teams to ensure system changes align with business and user needs.
• Provide end-user technical support through issue resolution, workflow guidance, and system assistance.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 5+ years of related experience or an equivalent combination of education and hands-on support experience.
• Demonstrated accuracy, thoroughness, organization, and attention to detail.
• Strong ethics, integrity, and accountability.
• Proven team player with a positive, collaborative attitude.
• Self-motivated individual with a strong desire to learn, grow, and contribute to team success.
• Strong background in customer experience and technical system support, with the ability to confidently troubleshoot issues, explain workflows, and guide end users through processes via Microsoft Teams calls, screen sharing, and written communication.
• Good written communication skills, with strong grammar and the ability to compose clear, professional emails and documentation, with attention to clarity, accuracy, and consistency.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills, with the ability to gather, evaluate, and document information effectively.
• Ability to manage confidential information with discretion and professionalism.
• Strong organizational and time-management skills, with the ability to adapt and thrive in a fast-paced environment.
• Effective verbal communication skills and a customer-focused mindset when supporting internal and external users.
• Experience using ticketing or case management systems such as Salesforce, Jira, or similar tools is a plus.
• Basic understanding of insurance terminology, system workflows, XML/text files, APIs, or rating concepts is helpful but not required.
• Proven experience working with US based business teams.
• Excellent written and communication skills in English language.

Requirements

• This role requires full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
• Mobile: Android version 7.0+ or above or iOS 13.0 or above.
• The device must be protected with an automatic screen lock and require a passcode, FaceId, or Fingerprint to unlock.
• The application window for this position is anticipated to close in 2 weeks (10 business days) from October 19, 2026. Please know this may change based on business and interviewing needs.

Benefits

• Pay Range*: 1,068,800 - 1,496,300 INR annually.
• *Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
• Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.
• Our benefits include medical insurance, accident insurance and retiral benefits.
• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events.