[Hiring] Supervisor, Configuration Services @MedImpact Healthcare Systems, Inc.

Role Description

Supervises configuration team members within an assigned region in the achievement of defined service objectives, and promotes the overall vision, goals, strategies and objectives of Configuration Services. Supervises configuration timeliness and quality to ensure accuracy of configuration builds provided to our customer. Serves as an interdepartmental liaison to assure open communication and collaboration with client facing teams to drive timely operational execution and service delivery as related to configuration functions. This position will also represent Configuration Services on project teams and client meetings.

Essential Duties and Responsibilities

• Supervises assigned group of Configuration Specialists and/or Analysts in the development, implementation, and maintenance of client-specific benefit designs focused on meeting the client’s satisfaction in the areas of Service Delivery, Performance Expectations, Claims Adjudication Accuracy, and Growth in Membership and Profitability.
• Responsible for interviewing and recommending candidates for hire, evaluating performance, and enforcing departmental guidelines, policies, and performance standards.
• Monitors adherence to company guidelines and policies, administers employee corrective action, and makes termination recommendations.
• Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership.
• Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance.
• Promotes the overall vision and strategies of the enterprise within the team.
• Provides day-to-day leadership and direction to provide exceptional service to clients, including administering policies, business processes, quality standards, measurement criteria, and daily task management of benefit change requests.
• Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.
• Develops and maintains solid business relationships with region’s clients. Ensures that Configuration Services, on behalf of MedImpact, is meeting service agreement requirements.
• Monitors client service continuum including proactive and reactive components. Resolve escalated issues, while ensuring ongoing issues are resolved expeditiously.
• Analyzes training needs, make recommendations and develop training programs, required training lessons, instructional materials, mentoring and technical coaching in order to improve client service delivery.
• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, configuration design solutions that meet the mutual needs of MedImpact and our customers.
• Proactively identifies and recommends solutions for client and operational improvements.
• Helps define the requirements for and promote system enhancements, including changes to POS logic, automated benefits processes and SalesForce enhancements.
• Provides alternative solutions for more sustainable standard solutions and practices.
• Leads special projects, new product offerings and participates as a key member of cross functional workgroups, teams, and committees as assigned.
• Identifies and leads improvement opportunities in assigned work groups and business processes by developing and documenting business processes, assigning roles and responsibilities, and measuring results.
• Provides support when developing presentations for internal and external audiences.
• Supports the Sales Division with Request for Proposals and Best and Final Presentations.

Supervisory Responsibilities

• Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

• This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
• One must be able to manage difficult or emotional client situations.
• Respond promptly to client needs.
• Solicit client feedback to improve service.
• Respond to requests for service and assistance from clients.
• Meet commitments to clients.

Qualifications

• BS/BA Degree or equivalent; 2+ years of experience (or equivalent combination of education and experience) and 1 year of supervisory experience.
• Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.

Requirements

• Intermediate to advanced knowledge of MS Office / Word, Excel PowerPoint, Project, Visio and Outlook.
• Experienced user of multiple business software applications and working knowledge of key technical applications such as SQL, Oracle based platforms, and Golden 32.
• The ability to run SQL queries and scripts is helpful.
• MedAccess system knowledge or similar database system required.

Other Skills and Abilities

• Excellent interpersonal skills, written and verbal communication and group presentation skills.
• Good knowledge of POS claims adjudication, pharmacy benefit design, and formulary maintenance and the effect of changes within those systems to online client and member applications.

Competencies

• Building Effective Teams
• Decision Quality
• Informing
• Confronting Direct Reports
• Delegation
• Organizational Agility
• Customer Focus
• Drive for Results
• Political Savvy

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Work Environment

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements).

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables.

Travel

This position requires domestic travel of up to 25% of the time.

Company Description

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.