[Hiring] Student Recruitment Administrator @Regent College London

Role Description

You are a highly organised, detail-oriented administrator with strong communication and CRM skills, capable of managing high-volume tasks accurately in a fast-paced environment.

Support the Student Recruitment Team by maintaining accurate CRM records, managing applicant documents, coordinating compliance checks and ensuring a smooth admissions journey.

Key Responsibilities

• Upload, check, verify, organise, and correctly label applicant documents, aligning with internal filing conventions.
• Maintain accurate and up-to-date applicant records on the CRM and relevant internal systems.
• Update applicant stages, notes, contact information, and outcomes following communication from Course Advisors.
• Check applications for completeness and identify missing information or documentation.
• Contact applicants by telephone and email to request outstanding administrative documents and information.
• Follow up on missing documents such as qualifications, identification, proof of address, or other required evidence.
• Monitor outstanding document lists and provide regular updates to Course Advisors.
• Send routine applicant communications, reminders, and confirmations using approved templates.
• Liaise closely with other team members, including the internal UKVI pre-compliance team, to ensure compliance workflows.
• Book applicant interviews and manage scheduling.
• Escalate complex applicant queries to the appropriate Course Advisor or department rather than providing sales/admissions advice outside the role.

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Excel, Outlook, Word and other Microsoft Office applications.
• Comfortable working with CRM systems and maintaining electronic records.
• Good written and verbal communication skills.
• Ability to manage a high volume of tasks and applicants.
• Ability to prioritise work and meet deadlines.
• Confident communicating with students/applicants by telephone and email.
• Ability to work effectively as part of a fast-paced team.
• Understanding of confidentiality and handling personal information appropriately.

Requirements

• Previous administrative experience within higher education, student recruitment, admissions or a sales environment.
• Experience using a student recruitment CRM.
• Experience handling applicant/student documentation.
• Experience producing reports or working with Excel trackers.
• Understanding of the UK higher education student journey from enquiry through application, admission and enrolment.
• Experience supporting a target-driven sales or recruitment team.

Key Performance Indicators (KPIs)

• Accuracy and completeness of CRM records.
• Turnaround time for administrative tasks.
• Percentage of applications with outstanding documents followed up within the required timeframe.
• Accuracy of application/document checks.
• Number of unresolved or overdue administrative cases.
• Timeliness and accuracy of reports/trackers.
• Response time to Course Advisor requests.
• Compliance with agreed processes and data-management standards.

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion; selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.