[Hiring] Student Loan Servicing Specialist @ELITEBRAIN

Role Description

Our client is seeking experienced Student Loan Servicing Specialists to contribute their expertise to an innovative artificial intelligence project focused on improving the accuracy, reliability, and quality of AI-generated guidance related to U.S. federal student loans.

In this remote contractor role, professionals will apply their practical knowledge of federal student loan servicing to evaluate AI-generated responses, identify inaccuracies, and provide detailed feedback that helps improve next-generation AI systems. No previous experience in artificial intelligence is required. The primary qualification is hands-on expertise assisting federal student loan borrowers.

Key Responsibilities

• Review and analyze sample inquiries from federal student loan borrowers to assess the accuracy and completeness of servicing guidance.
• Develop clear, detailed evaluation rubrics defining correct responses to complex borrower questions.
• Evaluate AI-generated answers for accuracy, completeness, and alignment with current federal student loan policies and regulations.
• Identify and document errors, omissions, outdated information, and inconsistencies in AI-generated responses.
• Apply practical knowledge of federal repayment plans, including income-driven repayment options and Public Service Loan Forgiveness (PSLF).
• Assess complex servicing scenarios involving payment count discrepancies, misapplied payments, loan consolidation, and transfers between loan servicers.
• Provide precise, actionable written feedback to improve AI system performance.
• Complete assigned evaluations independently and asynchronously while maintaining high standards of accuracy and quality.

Position Details

• Job Title: Student Loan Servicing Specialist
• Location: United States — 100% Remote
• Employment Type: Independent Contractor
• Time Commitment: 15–25 hours per week
• Compensation: USD $30–$50 per hour

Qualifications

• Strong working knowledge of U.S. federal student loan programs, including federal loan types and repayment options.
• Comprehensive understanding of income-driven repayment plans and current federal student loan regulations.
• Knowledge of Public Service Loan Forgiveness (PSLF), including qualifying payments and payment count calculations.
• Familiarity with deferment, forbearance, delinquency, default, loan rehabilitation, and consolidation.
• Ability to identify and resolve student loan servicing issues, including misapplied payments, payment count discrepancies, and loan servicer transfers.
• Strong analytical skills and attention to detail when reviewing complex borrower scenarios.
• Excellent written communication skills, with the ability to provide clear, accurate, and actionable feedback.
• Ability to work independently in a remote, asynchronous environment.
• Must be based in the United States.

Preferred Qualifications

• At least 1 year of professional experience working for a federal student loan servicer or contractor supporting borrowers.
• Direct experience in borrower assistance, loan servicing, default management, collections, or escalations.
• Experience resolving complex federal student loan servicing problems.
• Familiarity with recent regulatory changes and evolving federal student loan repayment policies.
• Demonstrated ability to explain complex financial and regulatory concepts clearly and accurately.
• Experience evaluating written responses, reviewing documentation, or performing quality assurance assessments.

Important Considerations

• Previous experience with artificial intelligence or machine learning is not required.
• Practical, hands-on experience in federal student loan servicing is highly valued.

Additional Information

• Work Arrangement: Fully Remote — United States Only
• Contract Type: Independent Contractor
• Weekly Commitment: 15–25 hours
• Compensation: USD $30–$50 per hour
• Work Schedule: Flexible, asynchronous assignments

Why Consider This Opportunity?

• Apply your professional expertise in federal student loan servicing to innovative artificial intelligence projects.
• Work remotely from anywhere within the United States.
• Enjoy a flexible, part-time commitment while contributing to the development of next-generation AI systems.
• No prior experience in artificial intelligence or machine learning is required.