[Hiring] Financial Services Specialist @Talentoma

Role Description

When customers need help understanding their deposit accounts or digital banking options, this role makes sure they receive clear, practical answers. The Financial Services Specialist handles focused financial services inquiries, explains routine account information, and helps customers understand transfer status and available self-service steps. This fully remote position offers work from home in Indiana, United States, with all duties performed at a desk through online systems. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

• Receive customer inquiries through assigned service queues, emails, and calls, identifying whether each question concerns deposit accounts, digital banking, debit cards, or transfers.
• Complete established customer verification steps before discussing account information, and keep conversations focused on the information needed to address the inquiry.
• Review available account activity and service history, checking transaction dates, displayed transfer status, and prior contacts before explaining what the information shows.
• Explain checking and savings account features, routine service fees, and online or mobile banking navigation using approved reference materials and plain language.
• Answer routine questions about ACH payments and debit card activity, distinguishing pending activity from completed transactions without promising when funds will become available.
• Record the inquiry, checks completed, explanation provided, and next action in a CRM such as Microsoft Dynamics 365 so colleagues can continue assistance.
• Track unresolved requests in a Support platform such as Freshdesk, assigning the appropriate category and noting the responsible team and expected update.
• Escalate account discrepancies, transfer delays, or requests outside assigned authority to account operations colleagues or the financial services team lead with concise supporting notes.
• Follow up when an internal response arrives or an expected update is due, explain the outcome, and confirm whether the customer needs further assistance.
• Close completed requests with clear resolution notes; quality is judged through accuracy, turnaround, complete notes, appropriate escalation, and dependable follow-up.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of experience in financial services support, retail banking assistance, or deposit account customer service preferred.
• Familiarity with checking accounts, savings accounts, debit cards, ACH payments, and routine online banking terminology.
• Ability to interpret displayed transaction status and explain account information without offering investment recommendations or making decisions outside assigned authority.
• Comfort navigating a CRM such as Microsoft Dynamics 365 and a Support platform such as Freshdesk while maintaining clear interaction notes.
• Clear spoken and written communication, including the ability to explain unfamiliar financial terms patiently and check customer understanding.
• Reliable computer, high-speed internet, and a quiet private workspace suitable for handling customer conversations and account information.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Benefits

• Fully remote, desk-based work from home with online access to the resources used for daily customer assistance.
• Structured onboarding and training on a CRM such as Microsoft Dynamics 365 and a Support platform such as Freshdesk.
• Regular check-ins with the financial services team lead for feedback, questions, and guidance on unfamiliar situations.
• Opportunities to strengthen digital banking knowledge, account inquiry handling, clear explanations, and sound escalation judgment through everyday work.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.